Winter Garden, FL ***** 689-***-**** ad3jdg@r.postjobfree.com

MARC D. CARSELLO

EDUCATION

PROFESSIONAL SUMMARY

Bachelor of Science in Criminal Justice

West Chester University, West Chester, PA

An accomplished operations professional with a strong track record of driving financial growth, specialize in implementing operationally-focused strategies, conducting employee and client-focused training, initiating SME programs, and driving process improvement initiatives. Dedication to enhancing productivity and profitability, as well as passion for client satisfaction, are the key drivers for success. With excellent interpersonal, organizational, and problem-solving skills, excel at building positive relationships with customers and generating repeat business. Committed to maintaining high team morale and ensuring a positive facility experience. Now seeking to leverage skills in a new role, eager to make a meaningful contribution to an organization in the supply chain and operations field.

PROFESSIONAL SKILLS

•Communication Skills

•Negotiation

•Computer Proficiency

•Leadership

•Communication Skills

•Teamwork

•Adaptability

•Time Management

•Problem-Solving

•Interpersonal Skills

PROFESSIONAL ATTRIBUTES

•Possess strong strategic planning skills and a track record of driving bottom-line growth through innovative and effective strategies

•Demonstrates strong leadership skills, including the ability to lead teams to exceptional results in various areas, such as manufacturing merchandise planning, P&L, customer service, ordering, inventory/expense control, and vendor relations

•Expertise in identifying opportunities to streamline processes and improve productivity, resulting in optimized operations and increased profitability

•Able to cultivate positive relationships with customers, building repeat and referral business through excellent interpersonal, communication, and problem-solving skills

TECHNICAL SKILLS

•Retail Sales and Marketing

•Process Improvement

•Administrative/Operations Management

•Inventory and Cost Control

•Profit Optimization

•Global Leadership/Motivation

PROFESSIONAL EXPERIENCE

Senior Operations Manager/Orlando Market/International Contract / 2023-2024

Monlith Brand Group / Supply Chain/Warehouse Manufacturing/ Transportation

Area Operations Manager 2020-2023

Amazon Merch Fullfilment

Midwest/South-East Plant Location Amazon

•Committed to deep dive of profit and loss accountability.

•Lead Key Strategic Safety initiative projects bringing $589,635.00 back to the bottom line. Safety of team is the number priority.

•Oversee the successful launch of Amazon facilities, handling all aspects of recruitment and training of personnel and leaders

•Coach and mentor Plant Leaders and Managers, providing clear performance objectives and ensuring high levels of accuracy and quality to meet customer demands

•Serve as the point of contact for Launch and Holiday Peak Playbooks, ensuring compliance and consistency across sites

•Implement 6 Sigma and Lean manufacturing initiatives to increase profits, productivity, and quality while reducing costs

•Manage inbound/outbound freight flow to meet customer demand, handling up to 1,000,000 packages daily

•Maintain compliance with safety programs and OSHA regulations to create a safe work environment for all team members

•Act as the primary information source for the team, providing guidance and corrective action when necessary

•Provide training, mentoring, and career development opportunities for team members to improve performance and recognition.

•Develop and communicate quality control policies and standard work procedures

•Lead process improvement initiatives using Lean tools to increase profit margins

•Spearheads improvements in supply chain efficiency by serving as the SME/POC for DEA Delivery Estimated Arrival time, resulting in a reduction of delivery times by 20% and improved customer satisfaction ratings

•Achieves significant cost savings of $1.2 million by serving as the SME/POC for EAP-Environment and Sustainability contact for MCO4, identifying and implementing sustainable practices and reducing waste

•Successfully manages B to B Bulk manufacturing and bulk sales to major stakeholders such as Amazon, Disney, Marvel, and Division Sports teams by serving as the SME/POC, resulting in increased revenue by 15% and improved customer satisfaction ratings

•Develops and manages the DEI platform for employee integration as the POC, resulting in improved employee engagement and retention rates by 25%

•Maintains the #1 production and metrics position at the plant location since its establishment by implementing efficient processes and managing a weekly budget of $124,000, resulting in cost savings of $4 million through expense controls

•Leads the plant location to be the #1 in the network for 2 consecutive years during PEAK by manufacturing over 1 million units, resulting in improved customer satisfaction ratings and increased revenue by 10%

General Store Manager, - Region 10/Central Florida

Tractor Supply Company, Nashville, TN 2011 – 2020

•Supervised operations for a leading retailer, overseeing a sales team of 15+ employees, managing sales, operational budgets, and successfully implementing a demographic marketing plan

•Analyzed staffing needs and recruited a qualified pool of candidates for key positions within and outside the organization, reducing employee turnover and ensuring a more stable and efficient sales team

•Led by example, optimizing staff performance through regular coaching, feedback sessions, and implementing employee opinion surveys (EOS) to improve employee morale and energy within the organization

•Effectively managed the financial health of the store by maintaining positive working relationships with upper management and cross-functional teams to ensure the success of the store

General Store Manager, - Region 11/Central Florida

Lowe’s Companies, Inc., Mooresville, NC 2002 – 2011

•Successfully directed day-to-day operations of a 117,000 sq. ft. store with an annual sales budget/operational expense plan of $64.9 million, providing strategic leadership and guidance to a team of 250+ staff while recruiting, hiring, and training key employees within and outside the organization

•Developed and implemented performance management systems to evaluate employee performance and provide regular feedback, resulting in a qualified and reliable workforce

•Recruited and trained employees for key positions, ensuring a smooth and efficient store operation.

•Boosted staff morale and energy through the implementation and administration of employee opinion surveys (EOS) within the organization

•Analyzed survey data to identify areas for improvement and developed action plans to address employee concerns, resulting in a more engaged and motivated staff.

•Envisioned and executed an innovative demographic marketing plan that drove award-winning special sales in “3 of 3” categories for Region 11

Assistant Manager - Regions Philadelphia, PA, and Orlando, FL

Home Depot Inc., Atlanta, GA 2000 – 2002

•Charged with spearheading 15+ employees while managing key operational functions, including ordering, preserving, and updating inventory levels of lumber and building materials to meet customer demands

•Managed a budget of $200K for store operations and inventory shrinkage while ensuring adequate development and allocation of resource

•Mentored all employees to deliver excellent customer service while maintaining compliance with established procedures at both the Philadelphia, PA, and Orlando, FL locations

•Steered the seamless relocation of Home Depot to the Central Florida Region in 2001, following predefined guidelines and regulations, while ensuring minimal impact on customer experience

ADDITIONAL EXPERIENCE

Chester County Sheriff’s Office, West Chester, PA

Account Manager, Corporate Office

IKON Office Solutions, Inc., Malvern, PA

Director of Operations

R. P. Aviation, Atglen, PA

Deputy Sheriff

CERTIFICATIONS & TRAINING

Store Manager Training Program

Lowe’s Companies, Inc., Mooresville, NC

Situational Leadership II “Managing a Team”

Lowe’s Companies, Inc., Mooresville, NC

Assistant Manager Training Program

Lowe’s Companies, Inc., Mooresville, NC

Core 3 Corporate Management and Sales

IKON Office Solutions, Potomac, MD

Act 235 Sheriff’s Law Enforcement School

Dickinson School of Law, Carlisle, PA

Pennsylvania Commission on Crime and Delinquency (Cert. # 1727)

Dickinson School of Law, Carlisle, PA

Criminal Code and Accident Investigations

IUP CRJ Training Center, Indiana University of Pennsylvania, Indiana, PA

REFERENCES

Available upon request

Contact this candidate