TANESHIA D. PALMER

ZEPHRYHILLS FL 727-***-**** ad3jde@r.postjobfree.com

PROFESSIONAL CAREER SUMMARY:

Customer-Focused Customer Service Professional with 13 years of experience, seeking to obtain a Customer Service position to leverage and implement my knowledge, skills, and experience. Expertise in handling diverse customer interactions, from healthcare financial counseling to insurance verification and claims processing. Demonstrate positive customer satisfaction through effective communication, problem-solving, and a commitment to delivering exceptional customer service.

PROFESSIONAL QUALIFICATIONS:

Handled inquiries utilizing effective problem solving, decision making, and critical thinking methods.

Interviewed patients to obtain demographic or pertinent information for applications and documents.

Responded promptly and professionally to customer requests and questions via telephone and email.

Established positive rapport to build and cultivate professional relationships with customers.

Made outbound telephone calls to patients that received services from the company to aid with the enrollment process into the marketplace.

Experienced in claims handling, registration, insurance verification, and authorization requests for equipment and services.

Provided professional, top-notch customer service to ensure and maximize customer satisfaction.

Worked collaboratively with patients in applying for insurance, while verifying patients’ deductibles, copays, and coinsurance amounts in connection with insurance companies.

Effectively negotiated payments for rendered services, assisted patients with financial assistance applications, and educated patients of their financial responsibility for services.

PROFESSIONAL EXPERIENCE:

Insurance Advocate, Healthfund Solutions, 2022 – Present

Office Front Desk Coordinator, BayCare Health Systems, 2022 – 2022

Financial Counselor, BayCare Health Systems, 2019 – 2022

Financial Assistant Specialist, BayCare Health Systems, 2018 – 2019

Registrar, BayCare Health Systems, 2013 – 2018

Customer Service Representative, Care Centrix, 2012 – 2013

Customer Service Representative, The Hartford, 2010 – 2012

PROFESSIONAL EDUCATION:

RCSR, Florida Insurance College, 2023

Certified Customer Service Representative, Florida Insurance College, 2023

Certified Application Counselor, Healthfund Solutions, 2022

Bachelor of Arts – Psychology, Keiser University, 2022

GED, Tomlinson High School, 2017

Billing and Coding Education, Concorde Career College, 2011