ALTA-AZARENE COLLINS

**** *. ****** *** ******, CO 719-***-**** ad3jdb@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dedicated Fraud Specialist with 6+ years of experience with Nordstrom Card Services

Visa credit and debit card fraud and transaction monitoring expertise

Ability to analyse Visa card transactions to determine whether to restrict access or to move forward

Proficient reviewing ids, social security card, proof of address and other related findings to determine if account is fraudulent or if it’s ok to approve account.

Skills

50 wpm typing

10 key Critical thinking

Managing high call volumes

*Dependability and Time

*Management Operation of automatic phone dialer

Flexibility Team player

Operating large computer networks Operation of all office equipment

Multitasking Willingness to learn

WORK EXPERIENCE

Aston Carter October 2022-Current

Contract Fraud Investigator/ Charles Schwab

Accurately documented, researched and resolved customer fraud claims.

Process fraud claims via phone calls and secure message.

Analyzed identifying documents to process and decision fraudulent claims

Utilizes tools available to clear claims from account queues or contact customers to verify information.

Reviewed calls and sent feedback for coaching opportunities when an error occurred in another dept.

NORDSTROM CARD SERVICES May 2016 -April 2022

Fraud Analyst

Conduct a thorough investigation of US, Canada and Puerto Rico accounts being queued at Fraud Detection Work Center (FDWC) for suspicious charges, possible account takeover, and possible fraud application.

Utilizes tools available to restrict accounts, clear from queues or contact customers to verify.

Support stores with sales referrals to authorize or decline by utilizing verification tools such Innovis One Time Passcode (OTP), Experian Knowledge IQ quizzes, LexisNexis, Innovis and online search engines.

Support online stores with possible fraud orders to authorize or cancel.

Support Customer Service with credit application referred as possible fraud, request for PIN reset and suspicious account change requests.

Work with third party credit monitoring to close fraud accounts.

Work with Law Enforcement needing information for investigating cases involving Nordstrom accounts.

Accurately documented, researched and resolved customer fraud claims.

Took phone calls from customer service reps when they are suspicious of a caller to determine if this is true party or someone committing fraud.

In charge of gathering research for senior investigator to complete SAR.

Process fraud claims via phone calls and secure message.

Accurately processed and decision fraudulent credit card applications.

Analyzed identifying documents for verification purposes and data reports to identify fraud trends.

Took escalation calls for our Visa transaction monitoring team

Trained to new hires to make on the spot Analyzed identifying documents for verification purposes and data reports to identify fraud trends.

Created new procedures for consistency, training documents for new hires, and material for weekly team huddles.

Reviewed calls and sent feedback for coaching opportunities when an error occurred in another dept.

EDUCATION

P.S1 Charter High School, Denver, Colorado – Graduate

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