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Customer Service Quality Assurance

Location:
Atlanta, GA
Posted:
February 10, 2024

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Resume:

Marque P. West

**** ********** ***** *********, ** ad3jct@r.postjobfree.com 786-***-****

Objective

Skilled, driven individual looking to become an asset to a wonderful company and begin a career.

EDUCATION

Atlanta Metropolitan College

Atlanta, GA August 2013- December 2013

Attempted Degree in Psychology

EXPERIENCE

All My Sons Moving and Storage- Medley, Fl May2018- March2020

Crew Lead

EnsurIng quality moves, By working with a team of up to 6 and efficiently protecting home items for transport.

Assisting drivers with navigation, as well as customer communication .

Truck prepping before dispatch

Storing customers items into warehouse storages using motorized pallet jacks as well as manual pallet jacks.

Pad wrapping and shrink wrapping furniture leaving no exposed Parts liable to damage.

All My Sons- Riverdale, GA August 2014-May2018

Assistant Manager

Manage a team of six employees ensuring proper protocol is followed to provide the best customer service.

Assist with planning, scheduling, dispatching and monitoring quality assurance throughout the move process for customers.

Oversee safety, compliance, Department of Transportation (DOT) and sales.

Javier & Co. Housing services- Riverdale, GA January 2013-August 2014

Assistant to Contractor

Obtained working knowledge of the various roofs types, materials, and methods of installations, including built-up roofing systems.

Handled materials by lifting, lowering and sliding objects that weigh 25-35 pounds.

Utilized skills to successfully operate various standard tools and equipment.

Miami- Dade County Parks and Recreation – Miami, FL June 2009-August 2009

Summer Camp Counselor

Supervised summer camp attendees by participating in general camp activities that included field trips, physical sports and monitoring lunch schedules.

VOLUNTEER

5000 Role Models of Miami-Dade County

Participated in mentorship program.

Attended bi-monthly seminars for professional development.

Clayton County Volunteer Services

Volunteered in with organizations participating in home improvement projects which included home renovations and cleaning services.

SKILLS

Experience in Computer Systems, Microsoft Office Suite and Social Media.

References available upon request.



Contact this candidate