ANN-MARIE DUHANEY

*** ******* *****

Ocoee, Florida 34761 • Mobile: 347-***-****

E-mail: ad3jca@r.postjobfree.com

PROFILE A well organized and reliable customer service individual with strong administrative skills, confident and poised in interaction with individuals at all levels, being an effective and valuable team player with over 10 years of sales and customer service experience while making a mark of excellence for quality assurance and achieving company outcomes that directly benefit customer satisfaction, loyalty and company profit maximization. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

CORE COMPETENCIES

Verbal and Written communication skillsets

Systems and process management

Team oriented

Time and priority management

Information Confidentiality

Effective multitasking skill sets

EDUCATION Montego Bay Community College Sep 1981 – Jun 1982

Jamaica, WI

Montego Bay High Sep 1977- June 1981 Sep 1977 – June 1981

High School Diploma Jamaica, WI

EMPLOYMENT Patient Access Specialist Oct 2021- Present

Brave Health Miami, FL

RESPONSIBILITY Collected and validated patient demographics and insurance information

Prepared patient identification band and completed admissions papers

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Identified insurance payment sources and listed payers in proper sequence to establish chain of payment

Performed patient scheduling and registration functions prior to telehealth visit

Assist patients with the familiarization process of telehealth and how tom access sessions by video using a laptop, phone or computer

EMPLOYMENT Nursing Assistant Mar 2022-May2022

Orlando Health

Assist patients by doing vitals and accuchek, toileting bathing, ambulating

Ensuring my patients are fed and comfortable.

Documenting information in Epic on a daily basis as well as doing handover

To team members on the new shift.

EMPLOYMENT Billing Office Specialist Dec 2019- Sep 2021

Aspire Health Partners

RESPONSIBILITY Identified, researched and resolved billing variances to maintain system accuracy and currency

Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments

Generated and submitted invoices based upon established accounts receivable schedules and term

Contacted clients with past due accounts to formulate payment plans and discuss restructuring options

EMPLOYMENT Customer Service Manager July 2017-Nov2019

Walmart Corporation Ocoee, FL

RESPONSIBILITY General customer service duties as well as managing over 25 associates daily.

Motivational meetings daily Introduced higher standards for customer service and increased efficiency by streamlining operations

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags

Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals

EMPLOYMENT Deli Clerk / Pharmacy Tech Dec 2017- Feb 2019

Publix Ltd Ocoee, FL

RESPONSIBILITY Greeted customers at counter to fulfill requests and answer questions

Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Delivered exemplary customer service to guests, even in peak business periods to promote retention.

Made food according to standard recipes with requested changes for customer satisfaction

EMPLOYMENT Pharmacy Technician Trainee May 2018- Jan 2019

Publix Pharmacy Ocoee, FL

RESPONSIBILITY Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists

Counted, measured, and compounded medications following standard procedures Aided customers in understanding how to properly take medications

EMPLOYMENT Operations Representative Sep 2016–Aug 2017

FedEx Office New York, NY

RESPONSIBILITY Described product and service details to customers to provide information on benefits and advantages

Developed working relationships with internal and external customers while assisting with account management duties

Marketed additional products and services complementing customers' current offerings and adding value

Assisted marketing team on short-term and long-term promotional projects and assisted customers with

Mastered and constantly improved sales prospecting, follow-up and upsell processes

Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions

REFERENCES AVAILABLE UPON REQUEST

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