Customer Service Representative
Resume:
Andrea Isaac
Decatur, AL *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Health Insurance Agent
Health IQ
August 2022 to December 2023
1. Provides service to clients' changing insurance needs by selling life, health, and disability insurance. 2. Outbound dialing to our senior clients and transferring to licensed medicare sales agents 3. Asking and recording pre-qualifying questions
4. Use sales and communication skills to engage and educate clients 5. Building rapport through authentic conversations 6. Develops base for long-term sources of clients. 7. Compiles lists of prospects.
Customer Service Representative
Evern inc - Charlotte, NC
April 2021 to November 2023
• Followed up with insured individuals regarding premium and deductibles payments.
• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Testified on behalf of agency as part of criminal and civic proceedings.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Followed up on potentially fraudulent claims initiated by claims representatives.
• Claims
• Synthesized data into comprehensive quarterly written reports for management.
• Evaluated all evidence with ultimate goal of creating positive outcomes for client's claims. Customer Service Representative
iQor
November 2021 to July 2022
1. Answer inbound calls and greet customers with enthusiasm and confidence. 2. Understand and strive to meet or exceed contact center metrics while providing excellent customer service.
3. Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement.
4. Handling Medical insurances.
DSP (Direct Support Professional)
Pure heart
August 2019 to February 2020
• Provides direct care to those with intellectual and developmental disabilities.
• Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
• Fosters positive relationships between caretakers and individuals served.
• Ensures client safety and maintaining a safe environment.
• Reminds and assists clients with self-administration of medications (with proper training).
• Encourages self-help activities.
• Reports changes in client’s condition or family situation to administrators and supervisors.
• Documents services provided.
• Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.
• Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.
• Accompanies clients to scheduled appointments and transports clients or running errands for clients.
• Assists with toileting, including bedpans, urinals, and commode chairs as necessary.
• Other duties as assigned.
Receptionist
Crown Ford
October 2017 to December 2019
• Understands automobiles by studying characteristics, capabilities, and features.
• Cultivates buyers by maintaining rapport with previous customers and suggesting trade-ins.
• Turns customers into buyers by matching them with their ideal car.
• Qualifies buyers by understanding their requirements and interests and matching these interests to various car models.
• Demonstrates vehicle features and takes customers on test drives.
• Demonstrates automobiles by explaining warranties and services.
• Closes sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
• Provides sales management information by completing reports.
• Assists with the setup of the showroom and displays.
• Updates job knowledge by participating in educational opportunities and reading professional publications.
• Enhances dealership reputation by accepting ownership for accomplishing new and different requests. Customer Service Representative
PC Richards and Son
December 2017 to May 2018
• Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
HHA/Caregiver
Steadfast Caregivers
January 2018 to April 2018
• Provides direct care to those with intellectual and developmental disabilities.
• Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
• Fosters positive relationships between caretakers and individuals served.
• Ensures client safety and maintaining a safe environment.
• Reminds and assists clients with self-administration of medications (with proper training).
• Encourages self-help activities.
• Reports changes in client’s condition or family situation to administrators and supervisors.
• Documents services provided.
• Performs home management functions such as light housekeeping, laundry, bed making, and cleaning.
• Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.
• Accompanies clients to scheduled appointments and transports clients or running errands for clients.
• Assists with toileting, including bedpans, urinals, and commode chairs as necessary.
• Other duties as assigned.
Customer Service Representative
E motions - West Hempstead, NY
June 2016 to August 2017
Making appointments book keeping answer calls helping clients HHA - Home Health Aide
Step in care
December 2016 to May 2017
HHA - Home Health Aide
Best Care Home Health
September 2016 to February 2017
Bus Monitor
First Student
August 2016 to December 2016
• Assists with the transportation of students, in a safe manner, ensuring that students are physically and emotionally prepared to learn;
• Escorts the students in an orderly manner to their respective classrooms upon arrival at school; assists the CSA staff, as needed.
• Keeps assigned vehicle in clean and neat condition; performs daily cleaning tasks to ensure vehicle seats and vehicle passenger compartment are properly swept, trash removed and sanitized, as needed.
• Maintains discipline and order on the bus. Reports misconduct to the proper CSA Transportation Coordinator(s), as required.
• Participates in mandatory school bus emergency evacuation drills; Instructs the transported students on safety and rules and regulations regarding behavior on the bus. the transportation and caretaking of students, and not otherwise prohibited by law or regulation.; escorts students to and from the bus in an orderly manner during loading and unloading, while maintaining proper safety procedures
• Displays the highest ethical and professional behavior in working with students, parents school personnel, and outside agencies.
• Serves as a role model for CSA students and staff in demonstrating positive attitude and an effective work ethic; wears appropriate uniform/clothing; maintains a clean and well groomed appearance;
• Serves as a "back-up/standby" driver (if the monitor has a valid CDL with endorsements), to fill in as a Bus Driver on an "as needed" basis;
• Observes and learns their assigned bus routes, to assist back up/ fill in drivers with the efficient completion (pick up or drop off of students) of the route. Customer Service
Key Food
April 2015 to September 2016
HHA - Home Health Aide
Personal Touch Home Care
June 2013 to January 2014
Education
High school or equivalent
Hempstead High School
September 2009 to June 2011
Skills
• Communications critical thinking Strong Work Ethic (5 years)
• Customer Service
• Customer Care
• Call Center
• Customer Support
• Home Care
• Caregiving
• Outside sales
• Retail sales
• Analysis skills
• Multilingual
• Insurance Sales
Certifications and Licenses
Drivers License
Home Health Aide
June 2014
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