Fayetteville, NC ***** 910-***-**** ad3jc6@r.postjobfree.com

LYDIA BURKE

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. PROFESSIONAL

SUMMARY

SKILLS ● Positive Attitude

● Sales Expertise

● Computer Proficiency

● Effective Communication

● Time Management

● Inbound/Outbound calls

● Problem Solving

● Active Listening

● Customer Service

● Call Center Experience

● Microsoft Office Suite

● Complaint Resolution

● Call Management

● Documentation

COSMETOLOGIST 01/2022 to 11/2022

Great Clips, Fayetteville, NC

COSMETOLOGIST 11/2018 to 11/2021

SmartStyle, Fayetteville, NC

TUTOR 10/2015 to 05/2016

The Salvation Army, Fayetteville, NC

WORK HISTORY

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Contributed to sales growth by upselling products and services based on individual customer requirements.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.

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Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.

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● Streamlined call center processes for improved efficiency and reduced wait times.

● Offered dedicated homework help and academic support to students. Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

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Collaborated with teachers, administrators and parents to determine how best to support student success.

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Fayetteville Technical Community College, Fayetteville, NC Associates In Applied Sciences, Cosmetology, 05/2018 EDUCATION

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