AL

AMANDA LUAFULU

ad3jbp@r.postjobfree.com 270-***-****

Highly skilled and seasoned professional with extensive experience in human resource management, recruitment and placement methods and quality assurance processes. Capable of interpreting and applying laws, regulations and policies in the management and processing of personnel records and benefit service claims. Committed to conducting assessments, developing tailored career plans, and facilitating job placement through networking and resource utilization. Expert at providing comprehensive guidance and support to transitioning service members, assisting in identifying and pursuing meaningful career opportunities. Motivational leader with 10 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth and schedule management. Dependable leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Resourceful leader trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Effective written and verbal communication skills; Active listening skills, Policies, procedures, and services knowledge; Customer and Personal Service experience; reading

comprehension; Persuasive writing and speaking experience; Critical thinking; creative writing skills; Strong administration; management and organizational skills; Attentive and detail-oriented; Rational Judgment and Decision-Making skills; Excellent computer skills; working knowledge of: MS Word, Excel, PowerPoint, Access, and Publisher. Oral Communication; Problem Solving;

Reasoning.

Military, Schofield Barracks, HI 96857

Platoon Sergeant/Supervisor

01/2021 - 01/2024

Responsible for the supervision, training and mentorship of an oversaw overall maintenance services of 1,000 pieces of equipment to include wheeled vehicles, weapons systems, night visions, electronics equipment valued in excess of $600 million

Planned and executed regular family readiness events and socials to include holiday parties, birthdays, and baby shower Consistently received positive feedback from command and families for all such events

Provided outreach, support and assistance to military personnel and their families

Responsible for the receipt, issue and storage of over $10,000,000 wheeled vehicles, and ground support equipment with zero losses Tracked all incoming repair parts to ensure timely delivery and receipt of parts

Summary

Skills

Experience

Responsible for all dispatching of equipment and repair parts ordering and turn in dispositions

Provided enforcement to all employees in all areas of safety, to include the proper wearing of PPE and safe shop operations

Maintained inventory of over $5,000,000 worth of tools, equipment, parts and facilities and maintained 100% accountability at all times Ensured all employees were fully trained on all aspects of maintenance Directly responsible to plan, supervise and direct unit maintenance of all organic equipment

Developed an SOP to conform to environmental protection program compliance, including spill prevention and contingency plans, through consultation with the Environmental Officer

Responsible for the training, welfare, and mentorship of 100 employees. Provided guidance and direction to subordinates regarding job duties and responsibilities.

Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Resolved customer complaints and adjusted policies to meet changing needs.

Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.

Directed and supervised team of 15 employees in daily operations. Analyzed financial data related to departmental budgeting activities on a regular basis.

Conducted performance counseling of subordinates in the platoon. Maintained a high level of morale among troops through positive reinforcement techniques and providing recognition when deserved. Evaluated personnel periodically on job performance and occupational- related strengths and weaknesses.

Evaluated soldier performance during field exercises in order to identify strengths and weaknesses within the unit.

Organized, supervised and coordinated platoon training activities. Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.

Monitored the progress of individual soldiers in order to ensure that they are meeting their goals and objectives.

Maintained unit discipline by enforcing standards of conduct and military regulations.

Trained, coached and mentored military units to improve readiness and training.

Supervised the preparation of all platoon documents including reports, evaluations, rosters.

Military Fort Campbell, KY

Human Resource Specialist

01/2016 - 01/2020

Manage military Human Resources (HR) systems process military HR actions for approximately 200 Soldiers

Prepare and maintain Human Resources records; monitor suspense's, evaluations line of duty and survivor assistance

Initiate and prepare various orders that include amendments, revocations, and endorsements, permanent change of duty assignments, reassignments, promotions, and separations from actions within military service Monitor all promotion selection lists to advise to ensure that all selectees/non selectees are properly informed of their status Designed, Implemented, and managed numerous training programs and briefing sessions

Developed, initiated, and evaluated new procedures, policies, and internal controls; assessed and resolved complex operational problems Review soldier in-processing, out-processing, birth month audits, maintain military and personnel files

Prepares and process evaluations, all personnel request for promotions, retirement awards and decorations.

Responsible for accountability, control, verification, and issuance of military identification (ID) cards and Common Access Cards (CAC) for Active-duty military, military retirees, family members/dependents, and other eligible recipients.

• Responding to customer questions, concerns, and feedback through various channels such as phone, email, or chat.

• Assisting customers in resolving product or service-related issues, handling complaints, and finding solutions to challenges they may face.

• Building rapport with customers, ensuring a positive experience, and following up to ensure satisfaction.

• Managing difficult or escalated customer interactions with professionalism and conflict resolution skills.

• Recording customer interactions, feedback, and issues for internal review and improvement.

• Works directly with higher echelon human resources to process soldiers' personnel actions such as leave request, pay inquiries, and military documents.

Fagaitua High School Pago Pago

06/2013

Master Driver Course

Unit Prevention Leaders Course

Secret Security Clearance - OCT 2013

Basic Leaders Course, United States Army November 2017 Combat Life Savers Course, United States Army - 2016 Digital Training Management System, United States Army 2016-2022 Date of Birth: 03/15/95

Gender: Female

Marital Status: Married

Lamar Barton, Supervisor, 808-***-****

Xavier Beach, Supervisor, 850-***-****

Albert Counterman, Supervisor, 201-***-****

Education and Training

Certifications

Personal Information

References

Technical Proficiencies:

MS Word MS Excel MS PowerPoint Microsoft Office Suite 365 SharePoint Microsoft Windows

Contact this candidate