Kyle Roberts

805-***-****

ad3jaq@r.postjobfree.com

SUMMARY

●Licensed Claims Adjuster with drive and 5+ years experience providing superior customer service in a variety of fields. Military experience has taught me to excel at managing multifaceted projects in a fast-paced environment demanding superior organizational skills and attention to detail. Confident and poised in interactions with individuals at levels Diligent and resourceful at completing projects in a timely manner.

SKILLS

●Graduate of Non-Commissioned Officer Academy

●Skilled negotiator with strong conflict resolution abilities

●Problem solving multi-tasker

●Professional enthusiastic attitude

●Excellent customer service skills

Squad/Team leader

WORK EXPERIENCE

Server Trainer/Lead Server, 02/2019 to 03/2020

M&S Steaks and Seafood, Houston, TX

Handle complaints, provide appropriate solutions and alternatives.

Work with the Customer Service Manager to ensure proper customer service is being delivered.

Strong phone contact skills and active listening.

Train new team members on restaurant procedures, menu items and performance strategies.

Meet personal/ team sales goals.

Server, 05/2015 to 01/2019

Apple Farm Inn & Restaurant, San Luis Obispo, CA

Executed quality assurance practices to ensure positive customer dining experiences.

Customer oriented service with the ability to adapt/respond to all character types.

Guided guests through menus, demonstrating thorough knowledge of food, beverages and ingredients.

Resolve customer complaints via phone, email, mail, or social media.

Provided intuitive and convivial service to all guests

Sergeant, Squad Leader, 03/2006 to 04/2014

United States Army, Ft. Bragg, NC

Maintain security of local areas and perform route clearance for visiting high-ranking officials.

Coordinated integration of company weapon systems into those of adjacent platoons.

Aided superiors in planning, resourcing and execution of more than 225 mounted and dismounted operations.

Directed logistical training procedures in accordance with military regulations.

Successfully completed courses on team building and leadership.

Reviewed soldier performance and other actions, and made promotion recommendations to superiors.

Certifications

Texas All Lines Claims Adjuster

License #3129417

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