JESSICA

REED

HOURLY SUPERVISOR/

CUSTOMER SERVICE

EXPERT

517-***-****

ad3jao@r.postjobfree.com

Clinton, Michigan 49236

CONTACT

SKILLS

• Organizational Skills

• Effective Communication

• Ethical Conduct

• Operations Management

• Customer Service-Oriented

• POS System Operation

• Adaptability

• Data Entry Techniques

• Time Management

• Customer Retention Strategies

• Inbound Call Management

Document and Records

Management

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Calm and Professional Under

Pressure

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Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Customer-focused with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues.

Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. PROFESSIONAL SUMMARY

Hourly Supervisor/ Customer Service Expert

Jrs Hometown Grill and Pub, Brooklyn, Michigan

EXPERIENCE

August 2012 - January 2024

Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.

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Worked closely with upper management to develop strategies for improving operational efficiency within the department.

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• Oversaw the training of new employees on job responsibilities and expectations. Answered customer questions and made product recommendations according to needs.

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Monitored workflow processes to ensure accuracy and timeliness of deliverables.

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• Organized workflow tasks to prevent downtime and production gaps. Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.

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Addressed and resolved client or customer inquiries to foster superior standards of service.

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Maintained data entry requirements by following data program techniques and

• procedures.

• Utilized multiple software programs to manage data entry functions. Operated data entry equipment to enter alphabetic, numeric and symbolic information into computer system with a high degree of accuracy.

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Medical Assistant

Career Quest Jackson, Jackson, Mi

EDUCATION

April 2014

Relevant Coursework

• Medical Assistaning

Contact this candidate