TAMANDA BALAKASI RESUME

Tamanda Balakasi

C/o Kelvin Balakasi

Partners in Hope

P.o Box 302

Lilongwe

Cell: 099*-**-**-**/099**-***-**/ 088-**-**-***

Email: ad3j98@r.postjobfree.com

PERSONAL INFORMATION

Gender: Female

Age : 29

PROFILE

Tamanda Balakasi is a trained Care Giver and has a certificate in it obtained from Red Cross Society of Malawi. She has completed has Bachelor of Arts in Mass Communication. Tamanda has so match passion in caring for Children and the Elderly. Good communication and interpersonal skills and fluent in English.

EDUCATION:

2024 Certificate in Care Giver – Malawi Red Cross Society 2024 Bachelor Degree in Mass Communication and Journalism 2016 Diploma in Journalism, University of Malawi- The Polytechnic, Continuing Education Centre

2012 Malawi School Certificate of Education (MSCE) - Likuni Girl’s Secondary School

WORK EXPERIENCE

October 2021 – October 2023 The Fredrick’s Residence (Home based care worker for the elderly)

Duties and responsibilities:

Helping the older adult get around the house

Keeping track of medications

Making medical appointments

Helping with house hold chores

Administering medications

Providing information to family members regarding the care plan

Gently encouraging residents to get involved with recreational activities and hobbies

Helping care home residents with their personal care which includes getting dressed, washing and eating

Going to the supermarket to buy some food staffs for the home May 2020 – September 2021 Airtel Malawi (Temporary Customer Care Representative) Duties and responsibilities:

Answered questions about the company’s products and services

Processing orders and transactions for the company

Resolved issues and troubleshooting technical problems

Delivered information about a company’s offerings

Provided proactive customer outreach through proactive chat, informing customers about real or potential product/service issues, monitoring brand mentions, engaging in customers conversations on social media, proactively asking customers for feedback

Handling customer complaints

Collected and analyzed customer feedback

Responded to customer reviews

Developed and documented knowledge into helpful content

Tracking customer service key performance indicators and metrics through the net promoter score to measure how customers are to recommend a company/product/service, the average resolution time to see how long it takes agents on average to resolve issues, and other metrics

ATTRIBUTES:

Good communication and interpersonal skills

Fluent in English

Willing to relocate

Knowledge of Microsoft word, excel, PowerPoint, ODK, SAGE

A hard worker

Able to learn from others from time to time

Attention to detail

Able to work with maximum supervision

Ability to work during odd hours

REFEREES

Mrs. Fredrick’s

Opposite Bishop Mackenzie International High School P.o Box 149

Area 3 street

LILONGWE

Cell: 099*-**-**-**

The Human Resource Manager

Mr Chapota

Airtel Malawi (ISON BPO)

P.o Box 57

LILONGWE

Cell: 099*-**-**-**

Contact this candidate