Home Based Care
Resume:
TAMANDA BALAKASI RESUME
Tamanda Balakasi
C/o Kelvin Balakasi
Partners in Hope
P.o Box 302
Lilongwe
Cell: 099*-**-**-**/099**-***-**/ 088-**-**-***
Email: *********@*****.***
PERSONAL INFORMATION
Gender: Female
Age : 29
PROFILE
Tamanda Balakasi is a trained Care Giver and has a certificate in it obtained from Red Cross Society of Malawi. She has completed has Bachelor of Arts in Mass Communication. Tamanda has so match passion in caring for Children and the Elderly. Good communication and interpersonal skills and fluent in English.
EDUCATION:
2024 Certificate in Care Giver – Malawi Red Cross Society 2024 Bachelor Degree in Mass Communication and Journalism 2016 Diploma in Journalism, University of Malawi- The Polytechnic, Continuing Education Centre
2012 Malawi School Certificate of Education (MSCE) - Likuni Girl’s Secondary School
WORK EXPERIENCE
October 2021 – October 2023 The Fredrick’s Residence (Home based care worker for the elderly)
Duties and responsibilities:
Helping the older adult get around the house
Keeping track of medications
Making medical appointments
Helping with house hold chores
Administering medications
Providing information to family members regarding the care plan
Gently encouraging residents to get involved with recreational activities and hobbies
Helping care home residents with their personal care which includes getting dressed, washing and eating
Going to the supermarket to buy some food staffs for the home May 2020 – September 2021 Airtel Malawi (Temporary Customer Care Representative) Duties and responsibilities:
Answered questions about the company’s products and services
Processing orders and transactions for the company
Resolved issues and troubleshooting technical problems
Delivered information about a company’s offerings
Provided proactive customer outreach through proactive chat, informing customers about real or potential product/service issues, monitoring brand mentions, engaging in customers conversations on social media, proactively asking customers for feedback
Handling customer complaints
Collected and analyzed customer feedback
Responded to customer reviews
Developed and documented knowledge into helpful content
Tracking customer service key performance indicators and metrics through the net promoter score to measure how customers are to recommend a company/product/service, the average resolution time to see how long it takes agents on average to resolve issues, and other metrics
ATTRIBUTES:
Good communication and interpersonal skills
Fluent in English
Willing to relocate
Knowledge of Microsoft word, excel, PowerPoint, ODK, SAGE
A hard worker
Able to learn from others from time to time
Attention to detail
Able to work with maximum supervision
Ability to work during odd hours
REFEREES
Mrs. Fredrick’s
Opposite Bishop Mackenzie International High School P.o Box 149
Area 3 street
LILONGWE
Cell: 099*-**-**-**
The Human Resource Manager
Mr Chapota
Airtel Malawi (ISON BPO)
P.o Box 57
LILONGWE
Cell: 099*-**-**-**
Contact this candidate