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Business Development Customer Service

Location:
Marietta, GA
Posted:
February 12, 2024

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Resume:

Business Development

Executive

ad3j8q@r.postjobfree.com

404-***-****

Kennesaw, United States

Heather

Walter

Profile

Experienced sales representative with over 25 years of experience in the Premium Building products industry serving both residential home building and commercial construction projects in both one step and two step distribution. Organized self-starter with extensive business to business sales experience and customer service skills as well as working directly with homeowners, architects, interior designers, builders and contractors. Strong presentation skills, bid and proposal preparation, working knowledge of blueprints, contract documents, technical specifications reference and design, commercial project specifications and commercial project bidding process as well as local and national building codes. Extensive knowledge of Microsoft Office Suite including Excel, Works, Word, Outlook, etc. Experienced business development in both inside and outside sales Assistance with design of custom window sizes, styles and patterns Project management from initial contact through delivery Knowledge of LEED and green building practices Certified Installation Master Excellent verbal and written skills Strong organizational skills and detail oriented

Employment History

Regional Sales Rep at Riviera Bronze MFG

03/2023—09/2023

Sales of high-end luxury steel windows and doors throughout the Southeast working with architects and builders in multi-state market. Builders First Source

10/2022—03/2023

Showroom Sales, Premium Window and Door Division Inside Sales and coordinator for the Premium Window Division showroom working with builders, remodelers as well as homeowners selling products like, Pella, Andersen, Jeldwen and Western Window Systems.

Independent Rep, Licensed REALTOR

01/2020—10/2022

Sales of windows and doors to builders and remodelers as well as Real Estate Sales.

Trade Sales, Fenestration Expert

07/2019—12/2019

Links

linkedin

Skills

Microsoft Outlook 5/5

Business To Business 5/5

Business Development 5/5

Sales 5/5

Customer Relationship Management 5/5

Project Management 5/5

Detail Oriented 5/5

Salesforce.Com 5/5

Microsoft Windows 5/5

Microsoft Excel 5/5

Microsoft Office 5/5

Microsoft Word 5/5

Consultative Selling 5/5

Regional Sales 5/5

Customer Service 5/5

Languages

English

Expert Window and Door Trade Sales, Fenestration Expert Sales of premium windows and doors to Builders, Contractors, Architects and homeowners of premium windows and doors including Loewen, Sierra Pacific, Windsor Windows and Doors, LaCantina and Centor Door Systems. Trade Sales of Premium Architectural Building

Products at Architectural Visions, Inc.

05/2009—06/2019

Sales focus of Premium Wood Window and Door- products to the Atlanta architectural community including Builders, Contractors, Architects and Designers.

Increased sales and visibility to the Atlanta trade community by identifying prospective customers using business directories, following leads from existing clients, participating in organizations, industry events, and attending trade shows and conferences. Targeted and established key account relationships with custom builders in the Atlanta area.

Consultative selling by recommending products based on customers' needs, interests, and budget.

Provided customers with up-to-date product specifications, samples and catalogs.

Performed take-offs analyzing and interpreting blueprints and contract documents.

Prepared detailed proposals, contract terms, warranties, and delivery dates.

Spearheaded efforts to focus on the Atlanta design community to increase sales by creating and implementing designer trade discounts and commission program.

Prepared technical drawings and details to meet specific customer needs.

Continually promoted the use of our showroom for industry meetings, awards, VIP Open Houses, etc. through collaboration to increase awareness and visibility to the Atlanta building and architectural trade community.

Follow up with repeat and prospective customers to demonstrate new products, explain product features, and solicit orders. Served as liaison between manufacturer and end user by arranging direct delivery and installation of products.

Coordinated travel and hosted two to three factory tours for builders and/or architects per year by arranging for airfare and travel arrangements, lodging, and entertainment.

Continually monitored market conditions, product innovations, and competitors' products, prices, and sales.

Consistently increase sales quotas year after year. REALTOR at Keller Williams Realty

04/2005—05/2009

80 plus hours continuing education including specialized training in buyer and seller representation, elegant homes, new homes, relocation, commercial and residential re-sales.

(e-PRO) Certified – Internet Marketing Specialist, Awarded (ABR) "Accredited Buyer Representative" and (ASR) Designation "Accredited Seller Representative".

Member, Cobb Assoc. of REALTORS Million Dollar Club ($2M+ Sales Volume in 2007) Customer service and sales follow up. Premium Building Product Sales Representative

at American All Door & Window/Window

Traditions of GA.

06/2003—04/2005

Sales Focus to homeowners, designers, architects, commercial contractors, builders and remodelers.

Commercial project bids and estimations.

Delivery and Installation coordination.

Premium Building Product Sales Representative

at Window Concepts Ltd.

08/1998—06/2003

Sales for premium architectural building products dealer in Atlanta to affluent customer base.

Sales focus on designers, architects, builders and homeowners for residential and commercial applications.

Manage accounts to ensure quality service.

Work with homeowners to assist in design and layout of new construction and renovations.

Assisted with architectural product placement and design. Project Management of homes, churches, office buildings, private schools, etc. all over the Southeast.

Office Manager and Dealer Liaison at Millwork

Sales, Inc.

08/1994—08/1998

Office Management for premium window and door distributor to the Southeast acting as liaison between manufacturer and dealer. Direct support to general manager with sales estimations and education to over 30 Dealers in sales territory.

Responsible for generation and publication of monthly newsletter based on extensive product research and industry knowledge. Coordinated regional Trade Show/Exhibit set up and staff. Generation and analysis of monthly sales reports, A/P, A/R, collections. Project estimations and ordering product from manufacturer.

Education

Diploma, McEachern High School, Powder Springs

08/1985—06/1985



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