Erica Phillips

Oakland, CA *****

ad3j8g@r.postjobfree.com

510-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Representative/Call Center

Home Depot - Oakland, CA

August 2020 to Present

My roll as a customer service representative service asset of answering phones helping customer

Customer Service Representative

U-Haul - Oakland, CA

June 2019 to Present

Customer Service Associate

Home Depot - Oakland, CA

January 2019 to Present

make sure all customers was satisfied

Production Assembler/ Quality control technician

SUBLIME - West Oakland, CA

March 2018 to June 2019

Cannabis Assembly worker / QC Technician

Assembly Line Worker

Hives solution - Fremont, CA

December 2017 to February 2018

Assembly worker

Security Guard

A.D.S Security - Hayward, CA

February 2011 to December 2016

Responsibilities

Act to protect property by maintaining a high visible by watching for signs of crime. Cashier

Dollar Tree - San Leandro, CA

January 2011 to 2012

Customer service

Assistant Manager

Dollar Tree - San Leandro, CA

January 2000 to April 2002

Housekeeping

Hilton - Fremont, CA

January 2000 to November 2000

Keeping rooms clean

Education

High school or equivalent in Computers

Castlemont high - Oakland, CA

September 1994 to June 1998

Skills

• Assembly Worker

• Line Worker

• General Labor

• Assembly Line

• General Laborer

• Quality Control (1 year)

• Security

• Quality Inspection

• Packaging

• Cleaning Experience

• Surveillance

• Quality Assurance

• Loss Prevention

• Packaging

• Cleaning Experience

• Security

• Quality Inspection

• Cashiering

• Customer Service

• English

• Meal Preparation

• Serving Experience

• Food Production Experience

• Time Management

• Cash Handling

• Materials Handling

• Military Experience

• Serving

• Tube feeding

• Microsoft Excel

• Computer literacy

• Retail sales

• Microsoft Word

• Multilingual

• Home Care

• Freight Experience

• Laboratory Experience

Certifications and Licenses

Security Guard

Driver's License

CDL

First Aid Certification

Assessments

Retail Customer Service — Familiar

September 2019

Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Familiar

Customer Focus & Orientation — Familiar

August 2019

Responding to customer situations with sensitivity. Full results: Familiar

Retail Cash Handling — Familiar

July 2019

Calculating retail transactions and knowing cash drawer policies and procedures. Full results: Familiar

Reliability — Familiar

July 2019

Tendency to be dependable and come to work

Full results: Familiar

Customer Service Skills — Familiar

July 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Security Guard Skills — Proficient

June 2019

Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate