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Technical Support It Administrator

Location:
Qibla, 14, Kuwait
Posted:
February 12, 2024

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Resume:

UMAIR JAVED

Contact Number = ******** ad3j8f@r.postjobfree.com

Personal Information

Valid Kuwait Driving License

Transferable residence: 18 visa

Position: IT Administrator

Date of birth: 20-01-1990

Years of experience: 9 Years

KOC Approved

KPC Approved

Kipic Approved

Education and Certificates

Working as an IT Admin at Palace of Justice having 9 years’ of experience in, Servers, storages, Technical support, CCTV, helpdesk

EDUCATION

Masters of Science in Information and Communication Technology

2012-2014: University of Management and Technology, Lahore

Bachelors of Business Administration / Information Systems

2008-2012: University of Management and Technology, Lahore

Pre- Engineering

2006-2008: Rumaithiya School/College Kuwait

Matric : Science

2004-2006: Rumaithiya School/College Kuwait

CERTIFICATIONS

MCSE

CCNA

MCSA

MCP

ITIL

Microsoft Specialist

Experience

Pace – Palace of Justice Project (September 2018 - Present)

iT Administrator:

Administrator for Office 365

Settings user accounts, roles, access

Taking backups on Servers, storages for recovery

Providing access users on shared printers

Installing, configuring and deploying new PCs & Servers

Configuring raid, storages on servers (Aberdeen, Netapp, synology)

Allocating storage capacities on different drives

Managing Milestone application for cctv

Configuring storages and servers

Hands on Fortinet firewall (FortiGate 100EF)

Managing sharefolders

Troubleshooting LAN

Managing inventory and asset records for IT

Purchasing equipment

Monitor growth of data on the network and checking the status of nightly server backups

Diyar United Company (June 2016 – August 2018)

IT Field Engineer in Kuwait Petroleum Corporation \ outsourcing Project:

Follow up the incidents and ensuring that they will be solved according to the service level as defined.

Installing and configuring computer systems, network printers, Xerox

Active directory

Assist the users on desktop and network problems on 2nd level.

Troubleshooting LAN

Experience on BMC remedy and IT service management tool

Responsible for keeping up to date inventory in Remedy System

Manage and follow up IT assets requests

Imaging windows with Microsoft deployment tool kit

Fixing issues remotely for Kpc users.

Supporting processes such as Change Management, Incident Management, Knowledge Management

Assist in the execution of IT policies and procedures necessary to maintain efficient and secure operations of holding's computer system.

Software and hardware Support for all the software installed in client’s PC’s

Installing all related hardware & software’s according to KPC service levels

Experience

Worked as an IT Officer at Security Systems, Kuwait (February 2014 - June 2016)

Configuration and support for CCTV cameras, i.e : IP and wifi

S2 security system, door locks, privileges

UCview system for TV (digital signage)

Axis Tv for meeting minders

Implement and installed ticket printing system

NVR support and troubleshoot

Configuration of Security alarm systems i.e Ajax security

Software installation and application support for remote view

Worked on a Cloud software for POS systems

Purchasing of IT Equipment and software in line within budget

Documents settings and prepares proper guidelines for further changes or repairs

Installed and support for POS Systems, Network Printers, thermal printers for different restaurants in kuwait

Installation of Windows, 7/8/8.1, support of operating systems. Supporting:

Office 365,2003, 2007, 2013,

Providing support in computer hardware and software on 1stlevel

Skills

Microsoft Office (Word, Excel and PowerPoint). Good knowledge and hands on experience

Operating Systems Installation / Support” Windows 7,8,10

Eclipse (Android Application Development)

Producing Documentation and Reports

Good Communication skills (Written and Verbal)

Good knowledge on Internet Features

Languages

English: Very Fluent in Writing, Listening & Conversations

Arabic: Fair in Speaking, Writing, Reading

Urdu: Fluent in read, write and speak



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