Experience

Carolinas Telco Federal Credit Union Charlotte, NC

Member Support Specialist 11/1991 - 05/2021

. Switchboard Operator for 4 years. Answered all calls for credit union, learning all of the basic functions of the credit union. I sharpened my communication skills, my ability to make quick decisions, multitask, and handle member concerns in an efficient manner.

. Marketing Assistant for 2 years. Collected and recorded demographic information for all sales of credit union services.

. Member Service Representative/ Vault teller/ Back up head teller

-Ran a teller window as needed.

-Distributed cash from vault as needed.

-Balanced vault in absence of head teller.

-Processed loan requests.

. Teller then advanced to Head Teller. As head teller I performed the following duties (all while running a teller window):

- Trained all of the new tellers for the entire company.

-Performed internal audits of tellers who worked in my branch.

-Controlled vault, keeping vault in balance, accepting and verifying cash shipments, making daily deposits of checks, maintained branch supply of traveler's cheques, and controlled counter checks and encoded them for members as needed.

-Balanced 2 branches, the administrative office, and the vault for the main office daily.

-Collected, recorded, and maintained the records of all teller activity daily.

. Call Center

- Aided in establishing the original Call Center

- Handled calls or redirected them as needed.

. Member Support Specialist

- Answered all incoming calls, answering member questions, processing requests, resolving disputes and complaints. The following are examples of the typical requests from members.

-Stop payments on checks and assisted accounting with ACH stops.

- Set up payroll deposits and distributions. Made payroll changes as requested by members.

-Took loan requests including all the information needed to process the loan and distributed them to member service representatives for processing completion.

-Performed loan revisions as needed, backed off loan payments when applicable and then reworked the loan to reflect corrected changes, as dictated by policy

-Handled any concerns with debit cards.

-Created and distributed Debit and ATM cards when appropriate.

-Loaded member disputes and forwarded the disputes to the appropriate rep in Card Services.

-Bill Payment Administrator

Donna Ullmann

980-***-**** ad3j8c@r.postjobfree.com Charlotte, NORTH CAROLINA

-I was awarded "Employee of the Month" 5 times and "Agent of the Month" 9 times while working with Carolinas Telco. Received numerous certificates for completion of additional training courses that were offered for employee growth and development. Received numerous letters of commendation from members of the credit union. Skills

Customer service, Time management, Restaurant experience, Communication skills, Computer literacy, Food service, Leadership

Education

Carolina Christian Charlotte, NC

05/1987

Member of the Honor Society, 6 years.

Listed in the Who's Who Among American High School Students. President of 4H Club, 1 year.

Basketball, 1 year

Cheerleading, 1 year

Vice President of Student Council, 1 year.

Secretary of Student Council, 1 year.

Junior Marshall

Graduated 3d in my senior class and led the prayer during graduation ceremony.