Tiana Dominguez

San Diego, California, United States 725-***-****

ad3j84@r.postjobfree.com

linkedin.com/in/tiana-dominguez-91a9b7294

Summary

Attentive Community Association Manager possessing 10+ years of customer service and 5 years in community association management. I facilitate resident safety and satisfaction. Well-versed in-service contract negotiation and serving as support for the board of directors. Eager to fulfill an opportunity to bring value to the team and association.

Skills

Resident complaint resolution

Community safety

Community guidelines enforcement

Community rules and regulations

Community operations

Board of director’s support

Service contract negotiation.

Vendor relationship management

Database Management

Budgeting

Customer service-focused

Maintenance knowledge

Staff Management

City and county regulations

Property tours and inspections

Experience

Community Association Manager-2023-Present

The Management Trust

Developed and adhered to community budgetary restrictions in collaboration with board of directors.

Addressed and quickly resolved resident complaints with speedy and knowledgeable support.

Enforced compliance with community regulations and guidelines.

Secured community services, including pool and fitness facility maintenance, landscaping, and waste removal.

Administered property-related budgets, reviewed invoices and tracked costs.

Analyzed and evaluated monthly and quarterly financial statements.

Compiled maintenance and repair requests for submission to vendors and reached out to local contractors for bid proposals.

Coordinated with janitorial and engineering staff on maintenance and upkeep.

Conducted inspections of property grounds, buildings, and equipment to identify maintenance concerns and direct timely repairs.

Organized and participated in Board meetings per contract and to provide a homeowner forum for issues to be addressed.

Secured pool and fitness facility maintenance, landscaping, and waste removal.

Communicated effectively with owners, residents, and on-site associates.

Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Kept properties in compliance with local, state, and federal regulations.

Conducted regular inspections of both interior and exterior of properties for damage.

Responded to Common Area Maintenance (CAM) inquiries.

Developed annual operating budgets and forecasts, as well as sales and marketing plans.

Associa-2022-2023

Assistant Community Association Manager

Enforced compliance with community regulations and guidelines.

Secured community services, including pool and fitness facility maintenance, landscaping and waste removal.

Developed and adhered to community budgetary restrictions in collaboration with board of directors.

Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.

Promoted positive company and owner relationships through proactive attention to concerns.

Kept properties in compliance with local, state and federal regulations, including prohibiting any form of discrimination in operational practices.

Coordinated with janitorial and engineering staff on maintenance and upkeep.

Prepared specifications solicited bids and approved subcontracts for building services.

Established strong, professional relationships with Boards and residents by promoting team collaboration and delivering exemplary service.

Administered operations with managers to handle needs of homeowner units.

Handled disciplinary actions, performance appraisals and terminations of company staff.

Worked with maintenance staff to complete timely repairs and enhancements.

Received and processed resident payments and updated system accounts with latest information.

Met with residents to gather information and develop effective solutions.

Evaluated property conditions and recommended improvements.

Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

Produced reports about community activities to keep owners, directors and property managers informed.

Chicago Title-2021-2022

Title Assistant

Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.

Brought about industry-leading support by applying strategic industry knowledge and leadership skills.

Spearheaded routine operations and special program initiatives for regional group.

Supervised staff to optimize brand expansion initiatives and productivity.

Increased business objectives and benchmarks through leadership and mentoring staff.

Attracted new clientele and developed customer relationships by hosting product-focused events.

Managed personnel issues and implemented corrective actions.

Oversaw all administrative and recordkeeping functions.

Calculated and remitted state sales tax, service, and other charges.

Communicated with customers to resolve common title issues.

Audited and reviewed title documents for accuracy and compliance with state and federal regulations.

Collected taxes and fees, submitted payments, and issued receipts.

Researched ownership interests and liens on real estate properties.

Utilized various online databases and public land records to verify ownership information.

Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.

Associa-2020-2021

Assistant Community Manager

Developed and adhered to community budgetary restrictions in collaboration with board of directors.

Addressed and quickly resolved resident complaints with speedy and knowledgeable support.

Enforced compliance with community regulations and guidelines.

Secured community services, including pool and fitness facility maintenance, landscaping, and waste removal.

Provided primary customer support to internal and external customers.

Answered constant flow of customer calls with minimal wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Tracked customer service cases and updated service software with customer information.

Developed customer service policies and procedures to meet and exceed industry service standards.

Utilized customer service software to manage interactions and track customer satisfaction.

Handled customer inquiries and suggestions courteously and professionally.

Responded proactively and positively to rapid change.

Developed and updated databases to handle customer data.

Sola Apartments-2019-2020

Leasing Consultant

Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

Greeted clients, showed apartments, and prepared leases.

Responded to requests and scheduled appointments for property showings.

Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Collected rent and tracked resident payments and information in computer system.

Collected monthly rent payments and other fees, always properly recording, and processing money.

Verified tenant incomes and other information before accepting lease applications.

Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Distributed and followed up on tenant renewal notices.

Resolved conflicts between tenants regarding noise, encroachment, and parking.

Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Registered clients on database to enable tracking history and maintain updated records.

Coordinated appointments to show marketed properties.

Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Certifications

CCAM

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