Quality Assurance Call Center
Resume:
Sara Hansma
Experienced in quality control and management highly detailed and oriented go getter
looking for my forever career.
Sparta, MI 49345
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Quality Management Specialist
Luxury Janitorial - Greenville, MI
August 2022 to Present
I manage the cleaners for commercial buildings and places like Metro health and the banks all over the state of Michigan and keep up on their quality and performance. Leasing Agent
Acorn apartments - Manistee, MI
February 2020 to June 2021
I was required to bring customer in by advertising and I handled every aspect of the leasing and application process with prospective new renters for the 365 apartment community. I met with and went above and beyond to inspire new clients as well as went over floor plans with them too. I kept the customer accounts in order as well as apartment showings. I did work on yardie program for a short period of time during my employment there too. I have an excellent background in marketing so I was required to get creative to drive new customers in to tour the complex from time to time. Quality Assurance Manager
QAS solutions - Kentwood, MI
February 2017 to December 2019
Third party quality assurance company certifying parts before shipment. High ability to pay attention to detail and looking for short shots, burns etc.
Temporary Worker
Express Employment Professionals - Grandville, MI
January 2015 to December 2017
Press Operator
Verified part Numbers and placed parts in appropriate shipping containers. Recognized and reported defective material and equipment to shift supervisor. Closely inspected parts to ensure they were clean and free of contaminants. Quality Inspector
Identified and helped resolve production problems such as excessive flash or short shots burns etc.. Collected samples during production and tested randomly to determine in-process product quality. E
Call Center Manager/marketing Manager/Event Manager Kodiak construction LLC. - Grand Rapids, MI
January 2010 to December 2015
Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
Overcame objections using friendly, persuasive strategies. Set up appointments with interested customers according to schedule availability. Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
Planned large-scale events such as home shows, county fairs, and also Grand Rapids Griff ens as well as White Caps Baseball games.
Coordinated schedules and timelines for all events and generated a large amount of sales leads for our company.
Marketer/call Center Manager/service Manager
Pacesetter corporation - Grand Rapids, MI
January 1997 to December 2009
CALL CENTER MANAGER
Acted professionally and patiently when addressing negative customer feedback. Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Prepared reports and communication for senior management and clients. Marketer
Pacesetter Corporation - Grand Rapids, MI
October 1997 to April 2004
Generated very high sales by generating appointments for sales staff on a daily basis. hit high bonus and commission amounts weekly and monthly. wrote above average amount of sales leads daily ie. appointments
Provided information about available products and services including membership details and purchase advantages.
Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems. Overcame objections using friendly, persuasive strategies. Set up appointments with interested customers according to schedule availability. Assisted with the training and orientation of new employees. Education
Associates in Marketing
Grand Rapids Community College - Grand Rapids, MI
2008 to 2010
Associate in Customer Relations
Grand Rapids Community College - Grand Rapids, MI
2006 to 2008
Manistee highschool
1992 to 1996
Skills
• Microsoft office (3 years), Quality Assurance, QA, Quality Control, Using several different measuring tools (3 years)
• Event Planning
• Events Management
• Quality Inspection
• Quality management
• Customer service manager
• ISO 9001
• Quality Audits
• Customer service
• Property Leasing
• Manufacturing
• Property Management
• Project Management
• Negotiation
• Yardi
• Research & Development
• Computer literacy
• Typing
Certifications and Licenses
Driver's License
November 2020 to November 2024
Michigan state drivers license
Assessments
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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