Amy S. Dotson

Experience

[January ****- Present] Apple/Teleperformane- Columbus, OH – Apple Pro Advisor/Mentor – Client specific certifications & support qualifications. Salesforce / QA / CRM / Multi-Queue

[October 2016- November 2018]

Atosa Catering Equipment Inc./ Columbus, OH Administrator/Operations - Performed clerical duties while working hand and hand with dealers and freight brokers to complete orders and office k such as invoicing, payroll, account payables & receivables. 3PL, E-COMMERCE, EXCEL, QUICKBOOKS, EPICOR, CRM, TMS SYSTEMS, ETC.

[October 2015- October 2016]

Franklin County Job and Family Services / Columbus, OH

Child Care Unit Clerk/Call Center Rep- Performed clerical duties while working hand and hand with case workers to help clients with child care/title xx needs. Scanned in customer information and provided case details.

[June 2014 - October 2015]

Sutherland Global Services / Rochester, NY

300 Crique Side Drive Lot 76

Morehead, Kentucky 40351

614-***-****

ad3j5z@r.postjobfree.com

AT&T Customer Service Rep. - Performed duties in answering inbound calls, helping customers with their accounts, billing and sales in ISM integrated services. Top 10 on Stack Rank in Metrics.

[December 2011- June 2014]

Community Housing Network / Columbus Care A1 Staffing - Columbus, OH

Front Desk Mobile Security Staff. - Assisted individuals with mental health issues, homelessness and addiction problems with housing.

Education

[August 2002 - May 2003]

Morehead State University - Morehead, KY

Computer Information Systems - Computer education. Hardware/Software. Educated in ranges from building computers to operating different software programs, making web pages, internet, outlook express, Microsoft word, Microsoft windows (Versions 98-11), Spreadsheet, Excel, Publisher, Works, and Typing.

[August 1999 - May 2002] Phelps High School - Phelps, KY

High School Student - Studied college prep courses and took many business tech classes. (3.8 GPA)

References

[Available upon request.]

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