Call Center Child Care
Resume:
Amy S. Dotson
Experience
[January ****- Present] Apple/Teleperformane- Columbus, OH – Apple Pro Advisor/Mentor – Client specific certifications & support qualifications. Salesforce / QA / CRM / Multi-Queue
[October 2016- November 2018]
Atosa Catering Equipment Inc./ Columbus, OH Administrator/Operations - Performed clerical duties while working hand and hand with dealers and freight brokers to complete orders and office k such as invoicing, payroll, account payables & receivables. 3PL, E-COMMERCE, EXCEL, QUICKBOOKS, EPICOR, CRM, TMS SYSTEMS, ETC.
[October 2015- October 2016]
Franklin County Job and Family Services / Columbus, OH
Child Care Unit Clerk/Call Center Rep- Performed clerical duties while working hand and hand with case workers to help clients with child care/title xx needs. Scanned in customer information and provided case details.
[June 2014 - October 2015]
Sutherland Global Services / Rochester, NY
300 Crique Side Drive Lot 76
Morehead, Kentucky 40351
***********@*****.***
AT&T Customer Service Rep. - Performed duties in answering inbound calls, helping customers with their accounts, billing and sales in ISM integrated services. Top 10 on Stack Rank in Metrics.
[December 2011- June 2014]
Community Housing Network / Columbus Care A1 Staffing - Columbus, OH
Front Desk Mobile Security Staff. - Assisted individuals with mental health issues, homelessness and addiction problems with housing.
Education
[August 2002 - May 2003]
Morehead State University - Morehead, KY
Computer Information Systems - Computer education. Hardware/Software. Educated in ranges from building computers to operating different software programs, making web pages, internet, outlook express, Microsoft word, Microsoft windows (Versions 98-11), Spreadsheet, Excel, Publisher, Works, and Typing.
[August 1999 - May 2002] Phelps High School - Phelps, KY
High School Student - Studied college prep courses and took many business tech classes. (3.8 GPA)
References
[Available upon request.]
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