Social Media Customer Service

Zachary Iudica

****************@*****.*** 631-***-**** 2885 San Elizario ave.

OBJECTIVE

To put my skills to work in an accelerating and challenging position in a high-quality environment where I will be putting my academic and resourceful experiences to use in a way that will add significant value to an organization.

EDUCATION

New Mexico State University December 2023

Degree (BBA), Major (General Business), Minors (Management, Marketing) Las Cruces, NM

Knowledgeable in multiple sections of how businesses run, including both lower and upper-level management, supply-chain, and inventory management through ERP systems, Digital/Social Media marketing, as well as traditional marketing, and is proficient with business law

ACADEMIC PROJECTS

Management

oWorked in a team to create a mock small business, this required, branding, strategy, inventory procurement, pricing analysis, market analysis, and location management

oWorked to analyze an up-and-coming tech company’s prospect, and improve weak sections of the company’s outward appearance

Business Computer systems

oWorked in a team to run a mock company through enterprise resource planning systems against other teams.

Marketing

oWorked in a team to design a marketing plan for a small business and communicated that plan through a PowerPoint presentation

Excel

oI would create data visualizations, employ pivot tables for descriptive analytics, apply linear and exponential smoothing techniques for predictive analytics, and perform rudimentary optimization using Microsoft Solver.

PROFESSIONAL EXPERIENCE

Whataburger Restaurants Sept. 2019 – Present

Shift leader Las Cruces, NM

Maintained high standards of customer service during high-volume, fast paced operations

Communicated clearly and positively with coworkers and management

Handled currency and credit transactions quickly and accurately

Assisted management with inventory control

Resolved complaints promptly and professionally

SKILLS & INTERESTS

Skills: Tableau, Microsoft Office, ERP systems, communicating with teams and superiors, Leading teams towards objectives set by superiors, Customer service

Interests: My interests are always changing, but some constants throughout my life include my personal fitness, as I enjoy working out both by myself and with friends, as well as sports, I enjoy watching baseball and playing golf. More recently however, I have taken a large interest in the stock market and how companies give price to their stocks.

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