Name: Amaal Altiti

Contact Number: 009**********

Email: ad3j5a@r.postjobfree.com

SUMMARY

I’m an organized and detail-oriented professional with excellent verbal and written communication skills. I’m adaptable and thrive on working in fast-paced environments. I would like to join a company that will allow me to use my analytical skills to contribute to the successes of the company and its teams.

PROFESSIONAL EXPERIENCE

Milaha – Qatar Navigation Doha – Qatar

Customer service Representative Feb 2022 – Now

Order Creation

1. Create order in Oracle Transport Management (OTM), and acknowledge and confirm order to customer, to ensure that bookings are made efficiently. 2. Track and trace all shipments (& update customers) & ensure that the system is updated correctly by operations, verify that all document requirements are met (and upload to the system) so that the comprehensive & complete order release can be triggered. Shipment Planning

3. Plan the sell & buy shipment, track & trace all shipments (upload all shipping document to the system) so that the full order is accounted for & executable through to delivery. 4. Validate and check requirements such as credit limit, mismatch between shipping docs and Oracle Transport Management (OTM) (rates, debit notes etc.) to ensure smooth execution and payment of service.

5. Coordinate payment, document collection, Customs Clearance (CCL), and delivery planning with the local teams to ensure smooth execution and payment of service. 6. Consolidate and coordinate the next day’s fleet allocation, customs clearance & weekly fleet allocation with the Land Transport team to ensure land transport has the required information to plan and execute against.

Shipment Update

7. Update relevant information such as shipment events, Estimated Time of Arrival (ETA), Estimated Time of Departure (ETD), cost, payment, and shipment documentation, so that all stakeholders have a consistent status update.

Billing and Invoicing

8. Create, approve, and dispatch customer bill and supplier invoice in line with target internal metrics to ensure timely billing & payment (including supporting documents) and optimal cash flow.

Payment/Collection

9. Advance the payment collection from the customers, request payment from customer for all shipments (payment collection by operation) to ensure timely payment and optimal cash flow. Document Release

10. Close and release the file after service is completed, finalizing shipping documents and delivery of shipment to customer to ensure smooth execution and payment of service. 11. Validate and ensure that files are properly administrated, where all costs should be captured and booked to the job, each of these cost items have been recovered from the customer, and that the planned margins (Gross & Net Revenue) are aligned with the actuals. Qatarat Agriculture Development Umm Qarn, Qatar

Logistics Manager Nov 2021 – Feb 2022

• Plan shipments, transportation and delivery of goods and products based on availability and customer requests.

• Shall be responsible in tracking orders both incoming and outgoing to ensure safe and timely deliveries.

• manage the arrangement of shipping documents like invoices, purchase orders, bills of lading, clearance documents and other needed documents to ensure compliance with custom’s requirements and procedures.

• Coordinate the supply chain procedures to maximize quality and optimize cost of deliveries.

• Shall be responsible in planning and organizing the transportation of all Farm Drivers

• proper maintenance records of all company vehicles.

• Shall ensure the most cost-effective logistics system to help reduce cost, acquire reasonable prices and increase customer service levels.

• Maintain updated records of orders, suppliers, and customers. Al Sakab for Maritime Services Amman, Jordan

Logistics Manager Apr 2018 – May 2019

• Ensured all partners in the supply chain were working effectively to guarantee smooth operations.

• Booked in deliveries and liaised with clients by providing excellent customer service.

• Communicated effectively with clients and responded to their inquiries.

• Allocated and recorded resources and movements on the transport planning system.

• Developed transportation relationships and directed all transportation activities including monitoring costs and negotiating transportation prices.

• improvement of process efficiency, reduction of cost

• Running fleet of trucks.

Fourth Floor Logistics Services Amman, Jordan

Executive Manager & Cofounder July 2017 – Apr 2018

• Worked with shipping companies and freight brokers to ensure customer operations were run smoothly.

• Directed, optimized, and coordinated full order cycle, and negotiated with shipping lines, brokers, and freight forwarders to get better deals.

• Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues, and recommended optimal transportation modes, routing, equipment, or frequency.

• Follow-up to ensure that goals and objectives are achieved.

• Maintained metrics, reports, process documentation, customer service logs, and training or safety records, and monitored product import or export processes to ensure compliance with regulatory or legal requirements.

• Analyzed the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers, in addition to all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies. The Net Logistics Amman, Jordan

Customer Service Executive May 2016 – July 2017

• Liaised directly with clients as well as suppliers and maintained all records in accordance with company procedure.

• Received supplier purchase invoices and ensured they were correct before passing them to appropriate department for processing.

• Ensured each shipment generated the maximum contribution to the company by keeping constant focus on meeting the required service level at the lowest possible cost.

• Constantly reviewed working processes with carriers and transport companies to ensure best practice, and that fees charged were in line with competitors.

• Worked in conjunction with the customer services team leader which required producing reports on ERP/CRM and statistics for meetings and assisted the sales team with quotations and client/product knowledge.

• Customer service and Operation.

Al-Nahrain for Transportation and Marine Services Amman, Jordan Sea Freight Officer July 2013 – May 2016

• Assisted in formulating and suggesting the overall operational/logistics strategies, budgets, policies, and procedures.

• Negotiated and finalized sea freight rates with carriers; reviewed and submitted quotations to clients and agents.

• Verified and scheduled pickup and delivery; coordinated each shipment with multiple parties and offices when needed.

• Provided training and transferred knowledge to the sales team to ensure that they have the required knowledge to sell our service and fulfill client’s needs. Al-Nahrain for Transportation and Marine Services Amman, Jordan Logistical Management and Operations Officer Feb 2009 – July 2013

• Participated with the Support Services Manager in the development of logistics policies and procedures, and maintained communication with project managers, sector leaders, and suppliers.

• Analyzed logistical problems and provided solutions and diagnosed computer system hardware and software faults and solve technical problems.

• Prepared billing paperwork and maintained hard copy and electronic documentation supporting the fulfillment of the order, pricing, and obligations.

• Re-routed freight as needed to meet demands and minimize costs and ensured that goods are shipped in a timely and efficient manner.

• Coaching to subordinates, identify their training and career development.

• Running fleet of reefer trucks.

Arab Transit Transport and Clearing Amman, Jordan

IT Support & Logistics Coordinator Feb 2007 – Nov 2008

• Worked efficiently with internal and external customers, supervisors, and managers.

• Provided IT support to customers and resolved technical issues.

• Applied concepts of basic algebra and geometry by calculating figures and amounts such as percentages, areas, circumference and volume.

• Configurated employees’ equipment to connect to the Internet via ADSL Router and software to connect to Internet application servers.

• Running complex trucking operations 30 trucks in convoys of 10 trucks from Aqaba – Jordan up to Iraq different locations and vice versa.

EDUCATION

Al-Ahliyya Amman University Amman, Jordan

Bachelor’s Degree in Computer Engineering June 2001 SKILLS & KNOWLEDGE

• Computer: MS Office, ERP,CRM,OTM

• Computer Hardware Maintenance: Intermediate

• Financial Analysis: Beginner

• Business Analysis : Beginner

• MCSE: Beginner

• Logistics, Geographic experience.

• Languages: English (Fluent), Arabic (Fluent).

Contact this candidate