SERINA RUIZ

**** **** ****** ** #***, Lancaster, CA 93535 323-***-**** ad3j3u@r.postjobfree.com

Experienced and reliable customer service management professional with over 10 years of utilizing proven problem-solving skills. Eager to lead a team or contribute my knowledge and skills to an existing team of compassionate service driven representatives. EXPERIENCE

2021-Present

Systems Inventory/ Quality Control Lead Riteaid distribution center Lancaster, CA Inventory counting and management, creating reports weekly and monthly for both inventory and quality control. Quality inspection reports and errors entered daily for management. Assist management in transferring products throughout Riteaid distribution centers, making sure inventory adjustments are correct. Lead two departments and multiple project management activities completed. Communication via Email and phone daily to Corporate. 2015- 2020

Office Manager Check n Go Lancaster, CA

Manage a small office staff of 3 CSR’s, place supply orders and do all scheduling. Responsible for safe cash handling policy and procedures. Track sales through CRM systems such as Oracle and Sales Force. Daily duties included heavy phone usage inbound/outbound call inquiries, leads to sale and collections. Customer relations included contract presentation, complaints, account inquires, Sales or product offerings and payment processing. Monthly reporting on goals achieved and misses. Company input on how to maximize our business. Also did all recruiting, interviewing and hiring for the office. 2011-2015

Office Manager continental currency services Culver City, CA Manage office on all day-to-day operations. Our main sources of business consist of check cashing, payday loans, auto title loans, DMV services such as title transfers and tags renewal. Cash handling of substantial amounts of monies and POS (Point of Sale) payment acceptance and ATM loads. Management duties included balancing all cash and using a 10- key calculator, scheduling, supply orders, marketing and creating new business opportunities with the neighboring banks and financial businesses. Made sure all our services were utilized such as western union money transfers, cross selling other products offered. EDUCATION

FEBRUARY 2015 BUSINESS MANAGEMENT AND ACCOUNTING, SOUTHWESTERN COMMUNITY COLLEGE Studied Business Management and accounting. I also took an interest in Optical dispensing took a few courses in that field of study, externship at Sears Optical and JC Penny’s Optical departments.

June- 2003

HS, AMELIA EARHART HIGH SCHOOL

General education, High school

SKILLS

• Leadership

• Problem-solving

• Communication

• Goal-oriented

• Team building

• Time management

ACTIVITIES

Passionate about helping others, volunteered at Mission of the Valley, always willing to offer a helping hand. Spanish speaking and computer technical skills, Microsoft Outlook, simple office budgeting, Microsoft Word, Excel. Organized tasks by using Microsoft calendar, Heavy typing and email communication.