Office Manager Customer Service

*nadoulawson@Dellali gmail.com Nad Fredericksburg, Lawson VA, 22408, Doute US +1-540-***-****

WORK HISTORY

Office Manager (Management) at Better and Best Homecare 12/2019 - Current (4 years)

Interpret and communicate work procedures and company policies to staff. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.

Resolve customer complaints or answer customers' questions regarding policies and procedures.

Develop or update procedures, policies, or standards. Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.

Develop work schedules according to budgets and workloads. Recruit, interview, and select employees.

Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.

Implement corporate or departmental policies, procedures, and service standards in conjunction with management.

Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.

Discuss work problems or grievances with union representatives. Arrange for necessary maintenance or repair work.

Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.

Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.

Train or instruct employees in job duties or company policies or arrange for training to be provided.

Monitor inventory levels and requisition or purchase supplies as needed. Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules. EDUCATION

Institute of Management

Graduated 2014

GED in General Studies

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