Ben McCollum – **** Resume Page *

BENJAMIN (BEN) McCOLLUM, MBA

ad3j33@r.postjobfree.com

843-***-****

EXPERIENCE SUMMARY EDUCATION

• Multi-industry experience in project

management (agile, lean and traditional

methodologies)

• Performance and transformation management

expertise, including development of

dashboards & KPIs for monitoring results

• Proven track record of exceeding stakeholder

expectations & elevating client experience

• Developer of quality & continuous

improvement programs

• Entrepreneur with extensive logistics &

planning background

• Business analysis, regulatory compliance and

financial management experience

• Passionate about servant leadership &

delivering excellence

• Associate of Applied Science

Culinary Arts

Johnson & Wales University

(Charleston, SC)

• Masters of Business Administration

Winthrop University (Rock Hill, SC)

• Bachelor of Science

Business Administration & Financial

Management

Winthrop University (Rock Hill, SC)

ACTIVE CERTIFICATIONS

• Certified Professional Life Coach,

(International Association of Coaching)

• Karuna Reiki Master

• ServSafe Certified

WORK HISTORY

Executive Director

June 2021 – Present

ALG Senior/Affinity Living Group Canton, NC

● Executive leader for entire facility to ensure highest quality of care and efficient delivery of services to all stakeholders (residents, visitors, staff, vendors & regulatory entities).

● Full budget, P&L and financial reporting responsibility.

● Ensure operational excellence and effective management of each department

(including facilities management, logistics, communications, policies, procedures and staff performance).

● Development of protocols for safety of residents, visitors and staff regarding infection control, fire, safety, elopement, misconduct, wellness and mental health.

● Establishment of COVID-19 program for vaccination services for residents and staff, including following CDC guidelines and monitoring pandemic regulatory changes.

● Ongoing monitoring and management of state, federal, and local government regulatory compliance. Includes ongoing training of staff and adherence to changing regulatory mandates.

Dietary Services Department Manager & Culinary Arts Consultant January 2016 – June 2021

Brookdale Senior Living Hendersonville, NC

Harmony at Reynolds Mountain Asheville, NC

Healthcare Services Group Asheville, NC

Summit Place on Daniel Island Charleston, SC

Oakmont at Gordon Park Bristol, VA

Ben McCollum – 2022 Resume Page 2

WORK HISTORY (CONTINUED)

● Various engagements over this 5-year period utilizing culinary arts education, consulting expertise and project management background to serve communities throughout the southeast.

● Focused on safety, quality control and continuous improvement initiatives to elevate customer experience and exceed stakeholder expectations.

● Consulted on all aspects of dietary and culinary management for high-volume facilities. This included budget and financial management, adherence to regulatory requirements and effective staff management.

● Developed operational procedures and trained facilities on COVID-19 pandemic protocols as required for long-term care facilities and communal living environments by the CDC.

● Designed and developed facility flow and kitchen layouts to optimize efficiencies and reduce waste (utilizing lean six sigma best practices). Adjunct Faculty Professor

August 2014 – December 2015

Culinary Institute of Charleston Charleston, SC

Trident Technical College Charleston, SC

● Class instructor for courses related to restaurant management, business management, finance/accounting & Latin cuisine.

● Curriculum included management of on-campus restaurant and all associated operational procedures.

Executive Chef / Business Owner

June 2000 – August 2014

Eclectic Chef Charleston, SC

● Owner and executive chef of restaurant Eclectic Chef Café and separate Eclectic Chef Catering line of business serving the greater Charleston area. Managed all aspects of restaurant business including: staffing, training, product control, inventory, budgeting, ordering, managing receipts, marketing, and product development for $1.5 million annually in sales. Managed 20-25 full-time & part-time employees at any given time. Aviation catering line of business resulted in annual sales of $500,000. Senior Project Manager, Business Analyst & Trainer June 1994 – January 2000

Bank of America Charlotte, NC

● Project management for the development and implementation of the Enterprise Data Warehouse (EDW). Training delivered to approximately 1200 users throughout the company.

● Project leader for recruitment, training and onboarding of 25 entry-level business analysts and technical analysts. Our team developed a 12-week training program to improve new-hire productivity and increase new-hire retention.

● Participated in an effort to consolidate seven project methodologies to be used by all project teams in Information Management.

● Led team to research, consolidate, and discontinue extraneous reports; created consolidated reporting package to distribute to managers to improve performance measurement and reporting. Saved $500,000 in revenue in the first quarter of implementation.

Contact this candidate