PYRETTE NGANSOP

647-***-****

Toronto,Ontario

ad3j2d@r.postjobfree.com

OBJECTIVE:

To secure employment with a reputable company, where I can utilize my skills in accounting and finance studies background to the maximum.

EDUCATION:

University of Montreal & HEC of Montreal,Canada (Hautes Études Commerciales) 2009-2013 Bachelor of Sciences - Specialty in Finances, Accounting, Economics SUMMARY OF SKILLS:

-Good communication, interpersonal, analytical and organizational skills that allow me to work with a broad range of people

- Able to work under pressure in a fast-paced, results driven environment

- Positive attitude towards completing work assigned. Results oriented and ability to meet deadlines

- Customer service oriented

- Energetic, focused and detail oriented, with the ability to work proactively as part of a team

- Personally accountable and determined to succeed

- Fully bilingual in English and French

- Proficient in MS office and various software programs

- Investigating skills

- Proficient in Salesforce and knowledgeable in Jira and LexisNexis,SAP WORK HISTORY:

Yamaha Motor Canada - Retail Finance Asset Performance Coordinator April 2023 -Present Toronto Key Duties & Responsibilities

• Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.

• Complete skip tracing to locate customers who are avoiding contact.

• Identify and escalate potential loss scenarios at an early stage to mitigate loss exposure

• Collaborate with team members to optimize department efficiency and the customer experience. Flexiti Financial Inc - Compliance and Reporting Analyst November 2021- February 2022, Toronto Responsibilities

● Preventive Guidance

o Review reports and processes;

o Participate in business-initiated projects and provide advice on regulatory requirements;

o Provide guidance to the business in establishing day to day regulatory compliance controls;

o Support the implementation and sustainably of an effective first line oversight program within the business

● Detective Activities:

o Detect and mitigate violations of regulatory or internal policy requirements; o Independently monitor and assess effectiveness of business regulatory compliance controls

● Issue Management:

o Provide guidance throughout the life cycle of an issue, from detection to resolution; o Review business action plans for effectiveness and timely implementation; o Report on existing and emerging regulatory compliance issues and risks to Compliance senior management, business senior management, and regulators as required.

● Regulatory Engagement:

o Assist with responding to regulatory examinations and investigations, completing required filings and reporting to regulators.

● Reporting:

o Report identified or emerging risks to senior management within Compliance, the business, regulators as required.

Honda Finance Canada – Collection

Analyst September 2018- September 2021,Markham

- Maintain corporate objectives pertaining to delinquency and losses.

-Maintain updated documentation of all communication with customers by entering notes in CASS and utilizing its capabilities to ensure timely follow

-Investigate account information by conducting basic skip tracing. Research and analyze documents to determine the best course of action and present results, if appropriate, to a senior level Associate in order to located customer and/or collateral

-Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers.

-Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action required.

-Assist customers by establishing payment arrangements or one time settlements on End of Term

(EOT) invoices. These invoices consist of excess wear and tear, excess kilometers and may include missed payment

TD Canada Trust – Fraud Specialist November 2016 – December 2018,Markham

-Contribute to the achievement of Department LEI targets by modeling LEI attributes and behaviours while strengthening customer loyalty.

-Responsibilities include completing Lost Reports and itemizing fraud transactions, obtaining details for card replacement, reviewing unusual activity and communicating with various departments within the bank.

-Follow Customer Problem Resolution process to take ownership of customer concerns and resolving customer issues at first point of contact

-Contribute to a positive and professional team environment by actively participating in all coaching, training, campaigns, huddles and business initiatives.

- Meet professional/personal development objectives while utilizing all available tools INTERESTS: Reading, Volunteering, Travelling, Networking.

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