JENNY WOLFF

ad3j20@r.postjobfree.com 217-***-****

Rushville, IL 62681

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

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SKILLS

•Performance Evaluation

•Delegation Abilities

WORK HISTORY

Vics Corner - Cashier/Lead

Rushville, IL • 07/2021 - 11/2023

•Upselling Techniques

•Visual Merchandising

•Cash Drawer Balancing

•Price Adjustment

•End-of-Day Reporting

•Time Management

•Customer Service Excellence

•Inventory Management

•Organizational Skills

•Decision Making

•Loss Prevention Awareness

•Effective Communication

•Queue Management

•Interpersonal Skills

•Merchandise Display

•Vendor Relations

•Supply Ordering

•Store Policies Understanding

•Conflict Resolution

•Cash Register Maintenance

•POS System Proficiency

•Problem Solving

•Markdown Implementation

•Shift Handover

•Task Prioritization

•Team Leadership

•Stock Replenishment

•Product Knowledge

•Staff Training

•Attention to Detail

•Employee Scheduling

•Shift Scheduling

•Drawer Balancing

•Customer Service Management

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

•Processed both cash and card purchases and returns.

•Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

•Assisted customers by answering questions and fulfilling requests.

•Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

•Helped customers complete purchases, locate items, and join reward programs.

•Educated employees on register use, merchandising, and customer service.

•Maintained stock to meet expected customer demand.

•Reconciled daily totals to maintain balanced and compliant ledgers.

•Set and updated employee schedules to fulfill gaps based on expected customer demands.

•Handled cash with high accuracy and took care to check bills for fraud.

•Used POS system to enter orders, process payments and issue receipts.

•Maintained current knowledge of store promotions and highlighted sales to customers.

•Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

•Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

•Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.

•Conducted inventory counts by adding each item in stock and documenting in computer system.

•Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

•Price Verification

•Payment Processing

WCISEC - Paraprofessional

Macomb, IL • 10/2019 - 09/2021

•Training and Coaching

•Cash Reconciliation

•Sales Expertise

•Store Opening/Closing Procedures

•Cashier Training

•Positive Attitude

•Verbal/Written Communication

•New Hire Training

•Adaptability and Dependability

•POS Systems

•Customer Service

•Punctual and Reliable

•Flexible Schedule

•Multi-Tasking Skill

•Transaction Approvals

•Inventory Stocking

•Product Recommendations

•Product Scanning

•Relationship Building

• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

•Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.

•Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

•Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

•Relieved classroom teacher during breaks and maintained order and structure in classroom.

•Assisted classroom teacher in supervising snack time and indoor and outdoor play.

•Prepared instruction materials, constructed bulletin boards, and set up work areas.

•Reported on student progress, behavior, and social skills to parents.

•Tailored lesson plans for students with emotional and cognitive disabilities.

•Supervised students on field trips for safety and proper behavior in public settings.

•Collaborated with parents and guardians to increase support and provide best learning environment.

EDUCATION

John Wood Community College

Quincy, IL • 12/2005

Associate Degree In Nursing:

Nursing

• Assisted students in developing deeper understanding of course concepts by providing one-on-one support.

•Enforced rules and instructions to maintain discipline.

•Took part in professional development workshops to boost skills.

•Helped teacher prepare instructional material and displays.

•Graded and provided feedback on assignments.

•Professional Development: [Subject]

Trigs Grocery Store/Cellar 70 - Department Manager/Liquor

Rhinelander, WI • 04/2015 - 01/2018

•Relevant Coursework: [Subject] & [Subject]

• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

•Communicated with managers of other departments to maintain transparency.

•Created and enforced department policies, procedures and standards to establish productivity and quality.

•Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

•Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.

•Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

•Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.

•Developed and managed department budget to monitor financial performance and minimize expenses.

•Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

•Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

•Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

•Established team priorities, maintained schedules and monitored performance.

•Evaluated employee performance and conveyed constructive feedback to improve skills.

•Defined clear targets and objectives and communicated to other team members.

•Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

•Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

•Identified and communicated customer needs to supply chain capacity and quality teams.

•Successfully managed budgets and allocated resources to maximize productivity and profitability.

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