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Customer Service Inventory Control

Location:
Bayville, NJ
Posted:
February 10, 2024

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Resume:

Summary: Accomplished manager with **+ years of experience in management and employee supervision. Skilled at managing inventory control, maintenance, customer relations and safety & compliance. Highly competitive and goal oriented with a history of success in motivating teams and exceeding goals.

SKILLS

Management skills, Inventory Control, Forklift, Customer Service, Leadership skills, Interpersonal skills, excellent communication skills, Reliable. Organizational skills, Time Management skills, adaptability, very diligent with the ability to multi task and detail oriented

EXPERIENCE

Acme, Manahawkin, NJ

Night Crew Chief, 2022-2023

Stocking and blocking in grocery section.

Checking expiration dates, discarding products near expiration

Making sure sale items were fully stocked and department was clean and organized.

Unloading grocery deliveries using electric pallet jack.

Checking grocery delivery against bill to ensure delivery was accurate.

Trained all new employees.

Delegated job responsibilities to crew members and ensured that jobs were completed to company standards.

Shoprite, Bayville, NJ

Overnight dairy stocker/receiving dairy shipments, 2021-2022

Stocking and blocking Dairy section.

Checking expiration dates, discarding products near expiration

Making sure sale items were fully stocked and department was clean and organized.

Unloading dairy deliveries using electric pallet jack.

Checking milk delivery against bill to ensure delivery was accurate.

Private Care, Brick, NJ

Home Health Aide, 2010-2016

Assisted patients with meal planning and preparation.

Provided assistance with daily grooming and bathing activities.

Ensured that daily meals were prepared in accordance with patient dietary restrictions.

Assisted patients with daily activities including light housekeeping.

Provided transportation to and from medical appointments.

Provided basic medical care to patients.

Assessed patient abilities and made care recommendations.

Supported patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands.

Webco Graphics, Lakewood, NJ

Pressroom Foreman, 1992-2010

Managed a team of 3-8 employees at a time.

Accomplished human resource objectives by selecting, orienting, training, assigning, scheduling, and disciplining employees.

Communicated job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.

Maintained operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems.

Maintained inventory by conducting monthly physical counts and inputting data.

Kept equipment operating by enforcing operating instructions, troubleshooting breakdowns, and maintain preventive maintenance.

Updated job knowledge by participating in educational opportunities.

Maintained quality and safety within the plant.

Coconut Records, Lakewood, NJ

Manager, 1989-1991

Developed business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Met sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensured high levels of customer’s satisfaction through excellent service.

Handled cash control, inventory and ordering of products.

Maintained outstanding store condition and visual merchandising standards.

Reported on buying trends, customer needs, profits etc.

Proposed innovative ideas to increase market share.

Conducted personnel performance appraisals to assess training needs.

Handled all issues that arise from staff or customers (complaints, grievances etc)

Quick Check, Lakewood, NJ

Manager, 1986-1988

Assigned shift work to employees.

Interviewed, hired and trained new staff.

Ensured that the highest level of customer service is provided to all customers at all times.

Ensured other team members also follow policy and procedures.

Assisted in monitoring inventory levels for freshness and availability.

Responded to guest concerns in a professional and pro-active manner.

Maintain a positive food service / store image and standards.

Ensured all items are prepared, maintained, and presented for sale according to QuickChek standards and schedules.

Followed proper food handling and sanitation guidelines (i.e. wash hands, wear glove)

Monitored and coordinate deli maintenance efforts.

Handled story inventory levels and ordered more products when needed.

Participate in activities and educational opportunities that enhance professional development and industry knowledge; attend all scheduled meetings.

References Available Upon Request.



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