SUSAN A. MARTIN

Burnaby BC T: 778-***-**** E: ad3izr@r.postjobfree.com

OBJECTIVE

A full-time frontline position in an office environment, where reception/administration and managerial experience can be utilized and further developed.

SUMMARY

• Highly organized, efficient and caring individual

• Excellent under pressure, multi-tasking in a fast-paced environment

• Able to deal creatively and practically with diverse or difficult situations

• Effective and professional interactions with clients, colleagues and suppliers

• Highly flexible, with expansive knowledge base

• Dependable, punctual and professional

• Strong leadership skill

QUALIFICATION - HIGHLIGHTS

• Proficient in various Windows-based computer programs including Office standards, internet and email

• Excellent knowledge of various office equipment

• Able to maintain and improve office procedures and cooperative relationships, increasing productivity, effective communications and improving workflows

SKILLS AND KNOWLEDGE BASE

• Microsoft Word, Office, Excel; Outlook Calendar and Express; various internet browsers; Microsoft Windows environment

• Office procedures / systems

• Strong problem solving, customer service, decision making

• Oral and written communication, attentive listening

• Scheduling, organizing, time-management

• Continuous learning

WORK EXPERIENCE

West Coast Senior Housing Management / Pacific Reach 2021 – 2023 Vancouver, BC

● Front Desk greeting all staff and guests

● arranged all covid testing kits for 23 sites

● Kept inventory records for PPE supplies for 23 sites

● Liaison with office tower maintenance and security teams

● Emergency floor warden

● On call security contact for both office and building

● organizing and issuing security passes office and building

● Daily running of the office, ordering office and kitchen supplies

● Scheduled boardrooms, set up for meetings, training

● Scheduled cleaning staff

● Managed the many unexpected incidents of daily office life WORK EXPERIENCE

Home Instead Senior Care 2019 – 2021

Vancouver, BC

• Review resumes for in-home care positions, short list candidates, schedule and perform telephone interviews

• Schedule Zoom interviews between candidates and General Manager

• Set up new hires in Clear Care program

• Coordinate benefits packages for new hires

• Look after all caregiver inquiries

• Purchasing of PPE for use with clients as well as all other office supplies

• All general office duties and administrative tasks of an Office Coordinator / Human Resources

• Create and publish company newsletterDaily running of the office, ordering office supplies

• Maintain Facebook account for the branch

A.C.T. Equipment Sales Ltd. 2013 – 2019

Office Coordinator Burnaby, BC

• Provided Executive and clerical support for the staff including correspondence, mail distribution, maintaining HR calendars, reception, and hospitality.

• Coordinated with executive staff on operational support activities; served as a liaison between busy departments and operating units in the resolution of day-to-day administrative and operational problemsf

• Created and maintained all new sales accounts

• Assisted territory sales managers and their customers regarding any account issues

• Provided backup support for Accounts Receivable and Accounts Payable when needed / including

• Created labelling and maintained organization of tagging for welding and warehouse products Arranged all office travel and accommodations

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C-W Agencies / Telco Management 2002 – 2013

Reception / Administrative Assistant Vancouver, BC

• Managed multi-line switchboard, provided various telephone support

• HR Liaison and Agent support

• Managed internal and external mail and email functions

• All general office duties and administrative tasks

• Organized all vacation scheduling and sick-day communication and support

• All office supply ordering, coordination and follow-up

• Coordinated travel itineraries; sourced all extraneous travel requirements

• Arranged couriers, coordinated security and maintenance staff

• Confidential issue mediator (terminations and suspensions)

• Emergency preparedness point-person

EGO Farms 1999 – 2002

Manager Merritt, BC

• Managed 160-acre off-grid organic farm

• Multiple duties including overview of livestock care

• Oversaw energy collection

Merritt Senior Secondary School 1998 – 1999

Special Education Assistant Merritt, BC

EDUCATION AND CERTIFICATIONS

University College of the Cariboo 1998 – 1998

• Community and School Support Workers Certification

• Non-Violent Crisis Intervention

• Augmentative Communications / Sign Language

• Introduction to Computers Workplace

Violence, certificate START Triage

Instruction, certificate

VOLUNTEER AND COMMUNITY INVOLVEMENT

Adult Daycare / Special Needs volunteer (informal) 1991 – present

• Life skills activities and training

• Anger Management

References available upon request.

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