Customer Service Representative
Resume:
Lisa Santiago
Daytona Beach, FL 32118
**********@*****.***
To obtain a position with a challenging and rewarding growth potential. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Caregiver/Personal Assistant
Absolute Health Professinals - Port Orange, FL
January 2023 to Present
I provide personal care to seniors in the community, assist in bathing, dressing. I prepare meals, medication reminders, companionship, run errands, such as groceries, post office, Dr, appts, physical therapy . Monitor and provide help with any all exercises . I provide them a safe and secure atmosphere that they can trust .
Customer Service Representative
Interim HealthCare - Daytona Beach, FL
January 2022 to January 2023
Answer phone calls & direct them to the appropriate departments. General Duties: filing, faxing, coping orders, medical records, subpoenas, & referrals to doctors offices, hospitals, labs.
Open & Activate Charts
Enter Patients Demographics, Orders, Plan Of Care, Discharges, Transfer To Facilities. Prepare Welcome Packages for Nurses
Verifying Clinician visits for Payroll, RN’s OT, PT.
Software - River Soft
Caregiver/Companion
Absolute health professionals - Daytona Beach, FL
October 2019 to January 2022
I provide in private homes companionship, light house duties, run errands, bathing, preparing daily meals, medication reminders, transfer patients to and from docter’s appts. Caregiver/ Home Health Aide
Council on Aging of Volusia County - Daytona Beach, FL September 2014 to July 2018
Provide companionship, planning & preparing meals, light housekeeping,
• Run errands, assisting with personal care (bathing, dressing, incontinence/toileting, )
• Mobility assistance, transporting/prescription pick-up's, discharge assistance) Administrative Assistant
EXO Production Inc - Orlando, FL
January 1995 to December 2014
Performs administrative and office support activities for multiple supervisors.
• Duties include fielding telephone calls, receiving and directing visitors, presentations, and filing. Internet research and strong communication skills.
• Manage calendars; making travel, meeting and event arrangements; preparing reports and financial data.
Detailer
Frito-Lay - Daytona Beach, FL
June 2012 to November 2013
Detailer (06/2012 to 11/2013)
• Providing Customer Services to local retail stores
• Rotating products in gondola & displays
• Stocking & merchandising product
• Build promotional displays, signs, etc.
Merchandiser
Select Media - Duluth, GA
October 2009 to August 2012
Replenishing books & magazines in local retail stores
• Setting up Plano Grams & Racks, Fixtures
Medical Records/ Scheduler
Borland-Grover Clinic - Ormond Beach, FL
January 2008 to February 2009
Introduction to Misy's Tiger, Medical Manager, E- Clinical's software
• Scheduled daily appointments, lab work and surgeries
• Filed, scanned records and documents
• Input Patient Demographics
• Verified Insurance Coverage
• Daily requirements also include referrals, handling subpoenas, & entering doctors' notes.
• Multiple phone line system used in a multi- doctor practice Assistant Property Manager/ Clerical Assistant
Sundance of Florida Real Estate - Kissimmee, FL
November 2004 to May 2007
In charge of maintenance crew (scheduled work orders, dispatch, etc.)
• Set up appointments for viewing properties & collected rental payments
• Assisted with 6 month/walk-in inspection properties, corresponding letters & daily reports on vacancy's and rentals
• Searched descriptions on housing & rentals for the community to view Legal Assistant
Morgan & Morgan, PA - Orlando, FL
December 2001 to August 2003
Client Profiles software
• Assisted Paralegals and Case Managers
• Ordered medical records, accident reports, police reports, & insurance records
• Prepared demand packages for law suits
Education
Certified Nurse Assistant in Nursing
Halifax Academy for Caregivers - Daytona Beach, FL 2015 to 2015
High school or equivalent in Medical Assistant
Cambridge Allied of Health - Longwood, FL
January 2008 to November 2008
Cambridge Institute of Allied Health Inc
May 2001
GED in General
Anna Roque High School Humaco - Humacao, PR
June 1989 to June 1990
Skills
• HHA
• Home Health
• Home Care
• CNA
• Caregiving
• Alzheimer's Care
• Senior Care
• Dementia Care
• Meal Preparation
• Alzheimer's Care
• Dementia Care
• Meal Preparation
• Senior Care
• Medical Scheduling
• Basic Math
• Guest Services
• Vital Signs
• Patient Care
• Laundry
• EMR Systems
• Medical Office Experience
• Medical Records
• Data entry
• Administrative experience
• Medical terminology
• English
• Medical receptionist
• Microsoft Word
• Customer service
• Hospice Care
• Insurance Verification
• Clerical Experience
• Spanish
• Documentation review
• Sanitation
• HIPAA
• Typing
Languages
• Bilingual - Fluent
Certifications and Licenses
CNA
March 2015
Medical Assistant
January 2008 to November 2008
Inputting demographic information for patients, scheduling patients for lab work, surgeries, follow ups, checking in / out patients. In charge, of medical records, subpoenas, scanning documents to appropriate depts, Dr's offices, hospitals, walk- ins clinics, filing, worked back office . Certified Nursing Assistant (CNA)
Drivers License
Home Health Aide
CPR Certification
First Aid Certification
CPR Certification
Additional Information
Skills & Interests:
• Clear oral communications, written notes & documents, Bilingual
• Organized, dependable, self-starter, able to multi-task & type 35-40 wpm.
• Great customer service skills, along with excellent work ethic, and the ability to function in a team structure.
• Certified in Adult, Infant, & Child CPR as well as First Aid Techniques
• Certified in Alzheimer's and Dementias Care
• Mircosoft experience with MS word, Windows & Excel, Internet & Email
Contact this candidate