K

Shawna King

810-***-****

ad3iyw@r.postjobfree.com

m

Holly, Michigan 48442

SUMMARY

I have an extensive back ground in office and business management. I have worked with companies in various fields ranging from food service, storage units, Uhaul dealerships, wine cellar; my most recent venture was in automotive industry. Every company I have worked for I started entry level and became proficient enough to train new crew. Results-driven Assistant with track record of excelling in fast-paced office environments. Strong client relations skills and ability to resolve issues with tact and diplomacy to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Hardworking assistant offering familiarity with NDS and UPS and various vendor programs. Passionate about business success and talented at supporting company staff, office personnel and customer needs.

SKILLS

Accounts payable

Accounts receivable

Administrative assistant

Automotive parts identification

Business management

Customer service

Delivery

Faxing

Inventory

Office

Receiving

Repairs

Sales

Shipping

Sensitive material handling

Cash deposit preparation

Data entry documentation

CRM and office management software

Inventory systems

PC proficient

Strong interpersonal skills

Phone call answering

Employee training and development

EXPERIENCE

Parts Associate

Novi, MI

Southeastern Equipment Company/ Jul 2019 to Current Coordinated and executed daily parts deliveries to local businesses. Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year. Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.

Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives. Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.

Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.

Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.

Reviewed special orders with Parts managers to guarantee efficient delivery. Operated point of sales and parts lookup computer systems. Opened crates to replenish stocked items in proper aisles. Developed strategic sales initiatives to pitch products and services. Gathered pertinent information to place orders for parts department, customers and service mechanics.

Researched and identified alternative vendors with better prices to save company

$10,000.00over a year.

Used forklift and equipment to move parts to delivery bays, observing safety protocols to avoid accidents and product damage.

Placed inventory numbers on parts to properly identify items for counter associates. Received, examined and reshelved returned parts.

Communicated product expertise and department process improvements to meet organizational goals.

Administrative assistant

Burton, Michigan

Tiger Auto Salvage LLC/ Nov 2016 to Apr 2019

I started as a delivery driver part time.

I advanced to inventory stocking and parts chaser for salesmen. I was promoted to sales and customer service in August 2017. I quickly became responsible for shipping and receiving. I then took over all aftermarket parts ordering and tracking of said inventory. The company also has a repairs facility.

I learned how to calculate estimates, book appointments order needed parts and coordinate with mechanics.

I performed all regular office tasks for example faxing, accounts payable, receivable and collections.

I was the agent for car sales with Secretary of State Directed customer communication to appropriate department personnel. Prepared packages for shipment by generating invoices and setting up courier deliveries.

Maintained inventory in supply closet to prevent shortages. District manager

Ferndale, Michigan

Five star store it / Jul 2014 to Mar 2017

I started as a manager trainee at the Ann Arbor location. My training was completed in two week time.

I then started covering shifts at several locations throughout southern Michigan. This allowed for time off for current site managers. The company bought the Ferndale location.

I was asked to Manage that location and train the two employees we retained. While running this site and assisting with others I learned many skills. I also had many responsibilities.

I learned how to run U Haul dealerships and became #1 in Michigan, #3 in nation. I handled schedule, supply orders, bank deposits and all other daily accounts receivable.

I hired contractors for lawn service, snow removal pest control etc. Hired and motivated high-performing sales team achieving over $2.2million new sales per year.

Oversaw quality of operations of five locations throughout Michigan. Built three new stores from ground up with clear and proactive business leadership. Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.

Oversaw store merchandising, brand exposure and product availability. EDUCATION AND TRAINING

I studied automotive technology and business management. I became certified in several divisions of auto repair

1998

High school diploma: Automotive technology

Bendle Senior High school, University of Michigan middle college, community college 1993 Burton, Flint, Michigan

while still in high, The program was called college bound and bridges to the future. REFERENCES

References Jeffrey Kelly Former District Manager at Five Star Store It Cummins Facility Services

269-***-**** ad3iyw@r.postjobfree.com David Rawls II Former employer Tiger Auto Salvage LLC 1424 Sussex Lane Flint, MI, 48504 810-***-**** ad3iyw@r.postjobfree.com

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