Customer Service Health Care

Petrina Johnson

**** ****** **.

Belleville ILL. 62226

618-***-**** cell

618-***-**** alternate cell

**************@*****.***

Objective: I would like to use my social service, administrative, and health care skills to work first-hand with clients and families to assist them to successfully transition to a long-term care facility.

Professional Profile

Excellent leadership skills

Self-motivated

Customer service-oriented

Team Building

Previously promoted for quality of work performance

Ensured that marketing and census development was performed daily with successful results of increasing census and fostering relationships between hospital liaisons’

Controlled costs through daily cost analysis to ensure that established budgets were maintained

Coordinated Managed Care Authorizations to increase revenue for the facility

Assisted in assisting families with the Medicaid application process

Assisted in training Social Services and performing Social Services duties to maintain federal and regulatory compliance

Professional Experience

Reliant Care Management Team St. Louis, MO May 2016- Present

Customer Service Consultant

Administrator In Training

Heritage Health Care Center St. Louis, MO May 2016-Present

Social Service Director

Lutheran Services St. Louis, MO January 2012-August 2014

Certified Nurse’s Assistant

St. Anthony’s Medical Center St. Louis, MO January 2010- January 2011

Certified Nurse Assistant

Professional Certifications

Certified Nurse’s Assistant

Emergency Medical Technician

Ward Clerk

CPR/First Aide

Medical Assistant

Level 1 Medication Aide

Professional Organizations

International Affiliated Ministries

Education

A.S., Health Care Admin St. Louis College of Health November 2022

Careers

Diploma, Medial Assistant St. Louis College of Health September 2016

Careers

Certification, Level 1 Mo Health Care Association January 2022

Medication Aide

A.S, Theology Life Christian University August 2015

Social Service Designee MO Health Care Association May 2018

Certified Nurse Assistant State Community College September 1992-1993

Emergency Medical State Community College September 1992-1993

Technician

Ward Clerk State Community College September 1992-1993

First Aide State Community College September 1992-1993

Professional References

Lagina Harris, RN 314-***-****

Chiquita Kimari, RN/BSN/LNHA 314-***-****

Diana Potts, RN/LNHA 314-***-****

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