Front Desk Recovery Center
Resume:
Heidi Marie Romine
*****************@*****.***
SUMMARY OF QUALIFICATIONS:
To obtain a position as a SUD Counselor or that will enable me to use my strong human service skills, educational background and dedication to helping people improve their lives. SKILLS:
Positive Attitude Motivation & Drive Honest
Strong Work Ethic Good Communication Computer Literate Work Well Under Pressure Team Player Willingness To Excel WORK EXPERIENCE:
Alpha Recovery Center substance Abuse Counselor Lancaster, CA
• Conducting pre-admissions and pre-assessments for admission into our program.
• Creating report with clients from the moment they enter the facility grounds.
• Conducting required rounds in the specified amount of time.
• Keeping watch on the clients whereabouts at all times, their position, and their respirations if asleep.
• Assisted LVN’s by gathering vitals every 2-4 hours depending on patients' level of care needed.
• Counted and distributed medication.
• Assist other staff when needed.
• 1 on 1 individual counseling with patients.
• Group counseling with patients weekly.
• Required documentation and adherence to policy and procedures. Casa Leona Recovery Center Lead Behavioral Technician/SUD Counselor Leona Valley, CA
• Conversing with clients making them feel welcome and comfortable.
• Conducting required rounds and observations in designated time frames.
• Knowing where each client is at all times, their position, their respirations if asleep.
• Assisted LVN’s by gathering vitals every 2-4 hours depending on patients' level of care needed.
• Counted and distributed medication.
• Helping other staff when needed.
• 1 on 1 individual counseling with patients.
• Group counseling with patients weekly.
• Required documentation and adhering to policy and procedure at all times. Pscylarity Health Resident Assistant Woodland Hills, CA
• Make sure clients are getting up and out of bed.
• Conversing with clients making them feel welcome and comfortable.
• Rounds every 20 minutes.
• Knowing where each client is at all times, their position, their respirations if asleep.
• Assisted LVN’s by gathering vitals every 2-4 hours depending on patients' level of care needed.
• Counted and distributed medication
• Helping other staff when needed
G6 Hospitality Front Desk Supervisor Vacaville, CA
• Oversee front desk operations.
• Set and manage scheduling.
• Help train and hire new employees.
• Front desk duties such as checking in and out guests, guest complaints, doing reservations, calling vendors, etc.
• Showing tours of the property at any given time during work hours to prospective residents.
• Keep up on emails, phone calls, and any other needs. Office Assistant/Detailer Rent A Wreck/Uhaul Billings, MT
• Greeting Customers and checking rental cars in & out in a friendly & professional manner
• Taking phone reservations & ensuring that all reservations are accurately entered, and a courtesy call is made for each reservation.
• Detail cars and trailers being rented, and De-Image U-Haul Vans as needed.
• Make sure bay is cleaned thoroughly before ending the workday. Housing Choice Voucher Specialist Helena Housing Authority Helena, MT
• Process applications for Housing Choice Voucher program.
• Provide case management, annual & interim screening protocols for residents, communicating w/ residents and resources.
• Refer individuals to community supports, working w/ a variety of local agencies to ensure residents success.
• Advocate on the behalf of clients & maintaining strict confidentiality at all times.
• Maintain detail-oriented documentation & filing accordingly. Youth Case Manager Career Training Institute Helena, MT
• Work with at risk youth, encouraging and focusing on employment, education, and connecting with community resources.
• Intake and assessment based on an individualized need, understanding the importance of documentation, confidentiality, and policy and procedure.
• Provide eligible participants with the tools and support for completing high school or GED requirements.
• Work with as variety of community resources on a daily basis, focusing on building a working relationship with participants and maintaining weekly contact.
• Help participants in obtaining marketable skills and training to secure long-term employment.
Trainings:
Verizon Wireless Customer Service Training
• Top 5 Ranking in the U.S. for Customer Service training programs Department of Labor
• Work Force Investment Act Training
Beki Brandborg/Rocky Mountain Developmental Counsel
• Financial Literacy & Money Management
Jane Rhodes/Professional Development Center
• Customer Service Training, Dealing with Angry Customers, Win/Win Communication Choice Advantage Online
• The ‘How To’ Basics of choiceADVANTAGE
Office of Public Instruction
• Pep Training (Parent Empowerment Program)
Nan McKay University Online
• Nan McKay HCV & Public Housing Rent Calculation
National CPR Foundation Certification
• CPR/EAED/First Aid
• ID 91G98B8
Water Safety Training
• Online Class
Food Handlers Permit
• Online Class
Sexual Harassment Training
• Online Class
Community Involvement:
• CAWS II (Capital Area Workforce System)
• Weekly Juvenile Community Meeting
• Adult Learning Center monthly meetings
• Washington Foundation and Exploration Works Science Camp (for at risk youth) EDUCATION:
University of Montana Missoula, MT
• B.A. in Psychology & Sociology with an emphasis in Criminology August 2000- May 20239
Grand Canyon University Pheonix, AZ
• M.S. in Addiction Couseling – May 2020 – August 2023 Heidi Marie Romine
*****************@*****.***
REFERENCES:
Lisa Newman
Supervisor CTI
347 N Last Chance Gulch
Helena, MT 59601
406-***-**** ext 30 Cell 406-***-****
Email: *******@******.***
Sheila Hogan
Previous Employer
347 N Last Chance Gulch
Helena, Mt 59601
Email: ***********@**.***
Greg Daily
Community Acquaintance
1930 9
th
Ave
Helena, MT 59601
Email: *****@**.*****-*****.**.**
Jeffrey Hunt
GM Quality Inn Red Cliffs
912 West Red Cliffs
Helena, Mt 59601
Christy O’Brian
Supervisor Quality Inn Red Cliffs
912 West Red Cliffs
Helena, Mt 59601
Lourdes Martinez
General Manager at Rose Garden Inn
1585 Calle Joaquin
San Luis Obispo, CA 93403
*******@*****.***
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