Kisha Wise

*** ********* ****

Covington, Georgia 30016

Cell phone 678-***-****

Email: ad3iy8@r.postjobfree.com

Objective

Seeking a customer service position where my knowledge and customer service experience prerogative and dexterity are utilized to promote company’s mission of exceptional customer service.

Skills

10 years of dedicated experience in a warehouse setting and call center

Proven record of packing customer order in line with specifications.

In-depth knowledge of maintaining inventory and ensuring identification of damaged goods.

Ability to work individually as well as part of a team.

Ability to determine fraud and go back 60 days in client notes and notate account and determine if fraud has been active on client account and take proper actions.

Work History

Mckinley Packaging Shipping

10-2023 -01-2024 Covington,GA

Operates machine to wind reinforcing metal or plastic bands around

Ends of boxes or cartons

Places spool of strapping on machine and threads ends of strap through jaws of clamps

Monitor the production process to ensure that it runs smoothly

Bander operators also conduct regular maintenance on the equipment and troubleshoot

Problems that arise during operating

Tsys call center

2019-2021 McDonough, Ga

Resolves basic or tier 1 payment and account related requests

Provides standardized or scripted responses by utilizing basic user friendly graphic user interface (GUI) screens for client systems and documentation and processes.

Follow scripts as you talk with customer and ask for name and account number

Ask customer to verify information as CVV, address, password on account

Notate customer account for action taken and resolve the problem

SRG Global

2015-2018, Covington,Ga

At start of shift we had a tool box meeting

Team leads call out what machine you will operate

Watch for flash and don’t have to much scrap

Pack auto parts in totes or boxes

Worked in injection molding department

Grills to emblems and nameplates, molding to plating and painting

Tory Burch Distribution

2010-2014 McDonough, Ga

Pulls warehouse items from shelves based on number, size, color, quantity and quality requirements

Ensures that orders are accurate

Monitor stock control systems and processes specific orders

Operate scanners so that the proper order is picked and inventory is managed

Scan totes make sure everything in tote match your computer screen scan all product in tote once all products are scanned pack in box send box down the line

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