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Customer Service Quality Control

Location:
Lake City, SC
Posted:
February 10, 2024

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Resume:

Christopher McGuire

843-***-**** ad3iy7@r.postjobfree.com Lake City, South Carolina 29560

PROFESSIONAL SUMMARY

Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential.

SKILLS

Cash Handling Expertise Hiring and Training Safety Awareness Inventory Management Administrative Duties Protective Equipment Knowledge Cash Register Operations Store Opening and Closing Corrective Actions Staff Scheduling Labor and Food Cost Control Guest Satisfaction Changing Out Tills Suggestive Selling Scheduling and Coordinating Creative Solutions

EXPERIENCE

SHIFT SUPERVISOR, Lake City, South Carolina

Pizza Hut, January 2023-August 2023

• Demonstrated ability to manage a team of employees and ensure successful shift operations.

• Managed store closing and opening procedures to ensure safety and security.

• Assisted customers with inquiries, orders and complaints in a timely manner. 3RD SHIFT SUPERVISOR, West Columbia, South Carolina Waffle House, January 2021-August 2022

• Provided direction to staff on proper use of equipment, tools, systems, methods, procedures.

• Utilized strong leadership skills to motivate team members to achieve performance goals.

• Resolved customer complaints quickly and effectively while maintaining positive relationships with clients.

• Monitored inventory levels to ensure adequate stock was available for production needs.

• Coordinated and supervised 3rd shift operations, including staffing, scheduling, and training of employees.

• Complied with company standards and policies, setting example for team members.

• Maintained clean and secure operating environment, driving safety and well-being of employees on shift. QUALITY CONTROL INSPECTOR, West Columbia, South Carolina House of Raeford, January 2017-June 2020

• Followed standard operating procedures during daily inspection activities.

• Maintained accurate records of all inspection results and corrective actions taken.

• Ensured that all products met customer requirements prior to shipment.

• Maintained inspection records and documentation associated with quality program.

• Performed detailed inspections of products to ensure compliance with company standards and regulations.

• Created reports detailing findings from inspections performed throughout the day.

• Conducted tests on materials, components and finished goods to verify quality specifications.

• Evaluated product samples against customer specifications and industry standards.

• Trained personnel in quality control processes and procedures.

• Prepared required reports pertaining to quality for management.

• Conducted and approved corrective actions associated with quality inspection program.

• Collaborated with production personnel to resolve any issues related to product defects or quality control failures.

• Assisted in developing new procedures and processes for quality control purposes. Monitored the performance of production equipment for potential problems or breakdowns that could affect product quality.

• Discarded and rejected products, materials, and equipment not meeting specifications.

• Recommended necessary corrective actions, based on inspection results. Recorded inspection and test data, such as weights, temperatures, grades, and moisture content and quantities inspected and graded.

• Weighed materials, products, containers and samples to verify packaging weights and ingredient quantities.

• Collected and selected samples for testing and for use as models.

• Inspected and tested raw materials, parts and products to determine compliance with environmental standards. Cleaned, maintained, calibrated, or repaired measuring instruments or test equipment, such as dial indicators, fixed gauges, or height gauges.

SERVER/SHIFT LEADER, Florence, South Carolina

King's Lite

• Worked with coworkers to complete tasks.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Responded quickly to meet customer needs and resolve problems.

• Committed to delivering excellent customer service while working in a fast-paced environment.

• Provided efficient and courteous service to customers at all times.

• Performed general maintenance and repair.

• Managed and coordinated multiple projects while ensuring timely completion. EDUCATION

HIGH SCHOOL DIPLOMA, Florence, South Carolina

South Florence High School,

May 1996

Relevant Coursework

General Studies

Extracurricular Activities

Eagle Scout Troop 402 Atakwa Chapter Chief



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