Saudi Arabia By Hilton
Resume:
Summary:
I am seeking a challenging
position in a preferably large
and stable
Chain to prove myself and to
gain more skills and
experience.
Phone:
E-mail:
***************@*****.***
Address :
Brogh Elnour,Aga,El
Mansoura,Dakahlia, Egypt
Date of birth : 31-12-1980
Nationality : Egyptian
Material Status : Single
Military Service : Finished
Mohamed Bahy Saleh
Restaurant Captain
PROFESSIONAL EXPERIENCE
Restaurant Captain
DoubleTree By Hilton Shram El Shiekh- Sharks Bay Resort Feb 2018 - Present
Always thank and give fond farewell to guests conveying anticipation for their next visit.
Assist guest with table reservation.
Assist guest while seating.
Ensure guest are serviced within specified time.
Has a good knowledge of menu and presentation standards.
Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
Able to answer any questions regarding menu and assist with menu selections.
Able to anticipate any unexpected guest need and reacts promptly and tactfully.
Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
Serve food courses and beverages to guests.
Set tables according to type of event and service standards.
Record transaction / orders in Point of Sales systems at the time of order.
Communicate with the kitchen regarding any menu questions, the length of wait and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Check with guests to ensure satisfaction with each food course and beverages.
Responsible for clearing, collecting and returning food and beverage items to proper area.
Maintain cleanliness of work areas, china, glass, etc. throughout the shift.
Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
Present accurate final bill to guest and process payment.
Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.
Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.
Ensures that hotel brand standards and SOP's are consistently implemented.
Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
Completes the daily responsibilities that are set for each individual shift.
Complete closing duties, including restocking items, turning off lights, etc.
Conducts monthly inventory checks on all operating equipment and supplies.
Take an active role in coaching and developing junior staff.
Any other duties related to food and beverage service assigned by the manager.
EDUCATION
2002
Bachelor of Arts and Education,
Department of English Language
E Mansoura University
Personal Skills:
Leadership abilities
Communication
Critical thinking
Motivational
speaking
Problem-solving
Knowledge of safety
procedures
Teamwork
Languages:
English ( Good)
Russian ( Hotel Operation)
Italian ( Hotel Operation)
French ( Hotel Operation)
Train and supervise waiters and waitresses to give high standards of service in terms of time, quality and personalization.
Supervise the mise-en-place of the assigned station to ensure a smooth service during operation.
Inspect table layouts in the station ensuring that they meet the standards set.
Check and ensures the serviceability of equipment and furniture.
Sell food and beverage so as to meet restaurant budgets.
Take food and beverage orders correctly.
Give wine service according to international practices.
Prepare flambé items, if offered by the restaurant, with showmanship and authenticity in preparation
Control the inventory of cutlery and service equipment allotted to the station.
Assign duties ensuring equity of work.
Ensure that staff meets hygiene and discipline standards. Captain
Hilton Sharm Dreams
Jan 2015 – Jan 2018
Waiter
Hilton Nubiaa Resort
Jan 2010 – Dec 2014
Contact this candidate