NASHAY HOWARD

*** ******* ******* #**, ******, NJ 07114 * H: 973-***-**** * ad3ix6@r.postjobfree.com

PROFESSIONAL SUMMARY

Qualified In Customer Sevice with Many years in fast-paced customer service and call center environments. Personable and

professional under pressure. Motivated customer service specialist with over years retail experience in a fast-paced,

team-based environment.

SKILLS

© Creative problem solver e Multi-line phone talent

e Exceptional communication skills © Training development aptitude

© 10+ years in Customer Service * Quick leamer

WORK HISTORY

Customer Service Repsentive

Port Authority NJ - Newark, NJ 04/2008 - Current

e Answered Over 100 calls per day by addressing passengers inquiries, solving problems and providing new

transportations and Flight information.

Greeted each passenger entering the Airport to ascertain what each passenger wanted or needed.

¢ Help Provide transportation and assist with any flight information

e Ensured superior passengers experience by addressing Passengers concerns, demonstrating empathy and resolving

problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve passengers issues quickly and efficiently.

e Directed calls to appropriate individuals and departments.

e Asked open-ended questions to assess passengers needs

Customer Service Rep/Cashier/Stock assistant

Old Navy InC - Wayne, NJ 11/2004 - 07/2007

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Eamed management trust by serving as key holder, responsibly opening and closing store.

Politely assisted customers in person and via telephone.

Provided an elevated customer experience to generate a loyal clientéle.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

EDUCATION

High School Diploma:

Malcolm X Shabazz High School - Newark, NJ 2004

ACCOMPLISHMENTS

ADDITIONAL INFORMATION

lam reliable, dynamic and straightforward Customer Service professional who is committed to providing a quality, bespoke

service that is second to none. am expert at understanding the needs and requirements of people and has a track record of

working to exceed these wherever possible. have the confidence to deal with difficult situations and is someone who is always

positive and proactive in finding solutions to problems. On a personal level am open and receptive to constructive feedback

from Team Leaders, and has experience of working within a client/Passenger/Customer focussed call centre environment. My

greatest strengths include my desire to help customers and ability to drive customer loyalty and retention. Right now am

looking for a suitable position with a company where staff are respected, rewarded, and celebrated.

Contact this candidate