EMAD S. RIAD

*** ******* ***

NUTIEY, NJ*****

201-***-****

E-MAIL: ad3ix0@r.postjobfree.com

CAREER OBJECTIVE: Looking forward to seek a position of Manager in a company where my knowledge and expertise in the field will help in providing better customer servicing thus benefiting the organization.

EXPERIENCE:

JULY 2021 – PRESENT STORE MANAGER AT STARBUCKS

Setting goals for the work group, developing organizational capability, and modeling how we work together

Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team.

Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service.

Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.

Provides coaching and direction to the store team to take action and to achieve operational goals.

Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.

Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.

Solicits customer feedback to understand customer needs and the needs of the local community. Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.

Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. Partner Development & Team Building Providing partners with coaching, feedback, and developmental opportunities and building effective teams.

Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management tools to support organizational objectives.

Challenges and inspires partners to achieve business results.

Develops and maintains positive relationships with partners in the district by understanding and addressing individual motivation, needs and concerns.

Ensures team members adhere to legal and operational compliance requirements.

Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.

Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners a

APRIL 2018 – JULY 2021 STORE MANAGER AT CVS HEALTHCARE

• Lead, mentor and develop others and work effectively with store crews .

• Supervise, assign and direct activities of the store’s crew .

• Effectively communicate information to store crew and supervisors in an open and timely manner .

• Assist customers with their questions, problems and complaints .

• Promote customer service culture .

• Provide colleagues personalized customer service feedback and coaching .

• Handle all customer relations issues in accordance with company policy .

• Promote a positive shopping experience for all customers .

• Protect store assets .

• Develop sales/hours forecasts .

• Verify and document billing of merchandise .

• Execute and document merchandise returns and inter-store transfers .

• Schedule daily, weekly activities prepare weekly work schedules based on store’s budgeted hours .

• Ensure compliance with all company policies and procedures and federal and state laws .

• Train, develop, and evaluate crew members and supervisors

• Conduct performance appraisals for all directly assigned personnel

• Ensure on-the-job safety of all employees and treatment for employee injuries sustained on the job

• Coach and execute counseling discussions with store employees

• Analyze operating reports/documents and make recommendations on how to improve store performance and implement plans

• Prepare the store for a physical inventory

OCT. 2014 - APR, 2018 STORE MANAGER AT RITE AID PHARMACY

• Lead store associates through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.

• Attend to opening and closing the store and maintain proper accountability for cash handling and company banking.

• Manage an individual store while meeting store retail budgeted sales, margin, labor, expenses and overall P&L monthly results to ensure operating Profitable store .

• Interview, hire, train, direct, reward, and discipline associates; appraise associate performance and resolve complaints.

• Provide leadership and development for associates by communicating career opportunities, provide regular performance feedback, and demonstrate SMILE and

• Manage adherence to all regulatory and compliance legislation and policies.

• Perform all job duties necessary to providing a clean, safe, and pleasing environment to customers and associates by following company standards for safety regulations and overall store appearance both inside and outside of the store; maintain and follow rules in Clutter Free.

• Maintain merchandise standards according to the POMP manual, profit planner, corporate plan-o-grams and on-going merchandise information.

• Participate in and supervise the preparation and accountability of retail store physical inventory and develop action plans to achieve expected results.

• Manage store’s vendor relationships.

• Responsible for price accuracy of goods in the store.

SEP. 2011 – OCT. 2014 SALES AND SERVICE MANAGER AT STAPLES EAST RUTHERFORD, NJ.

•.Establish & maintain an environment to support easy sales & services.

•Primary Qualification is to teach and reinforce behaviors that result in managers and associates delivery of easy sales & services.

•Oversee timely processing of all personal actions.

•Ensure a positive customer experience.

•Coordinate & manage store operations

•Achieve store level earnings & goals.

•Supervise store security & safety.

OCT. 2010 EASY TECH EXPERT/STAPLES, TOTOWA, NJ.

•Provide peer coaching and training on selling skills & new technology.

•Ensure profitable sales & achievement of goals.

•Demonstrate the ability to effectively lead train and coach.

•In addition, all the mentioned below as an easy tech associate.

SEPT.2008 EASY TECH ASSOCIATE/ STAPLES, Paramus, NJ.

•Primarily responsible for providing customer service, consistent with easy sales and service standards.

•Exhibit easy sales and service behaviors in all interactions and communication with customers, associates and management.

•Provide an inviting environment for the customers by maintaining a neat & clean department.

•Determine & demonstrate understanding of customer needs.

•Sell products and services which provide the total solution.

•Perform basic technical system diagnostics and upgrades for the customers’ technology.

•Stay up to date on product information by completing training modules.

SKILLS IN CUSTOMER SERVICE AND MANAGEMENT

•Drive customer satisfaction & profitable sales through easy sales behavior.

•Knowledgeable of competitors in the changing market.

•Able to achieve target in the specified time period.

•Does well under pressure.

•Posses a ‘go get it’ attitude.

•Good problem solver.

•Self motivated & detail oriented.

•Excellent convincing & negotiating skills.

•Good analytical & problem solving skills.

•Aware of the sales pitch, which is needed to use for a particular customer, in order to sell the product.

COMPUTER SKILLS

•SOFTWARE: (MS office/Word, Excel, Access, Power point).

•HARDWAE: Compatible IBM PC & Apple Macintosh.

•Expertise with Windows Vista/XP, XP Professional.

•Word processing, spreadsheets, QuickBooks.

ACHIEVEMENTS

•Store of the year 2012/2013

•President club member years 2012/2013

•Best store sales tier 2 years 2012/2013

•Employee of the month on April and July 2010.

•HP Certificate of Achievement (Office jet Pro certificate Refresh)/completion 11-18-2011.

•HP Certificate of Achievement (Anytime, Anywhere)/completion 11-14-2011.

•HP Certificate of Achievement (Inkjet Academy Courseware) 2010-2011)/completion 11-14-2011.

ACADEMICS

B.A from South Valley University, Art College, Souhag, Egypt

Sept 96-OCT 2000 Major: philosophy/Minor: computer science

LANGUAGES: Bilingual English/Arabic

PERSONAL INTEREST

•COMPUTER GRAHICS

•COMPUTER REPAIR & MUSIC

•VOLUNTEER TUTOR IN MATHEMATICS

•ENJOY PAINTING

•SWIMMING/SOCCER

•PHILOSOPHY

•POLITICS

DECLARATION: I hereby declare that the information provided above is true to my knowledge.

REFERENCE: Will be provided upon request.

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