Name: Elmer Dalanon Martinez

Address: *** ******** ***** ***** **** Calgary Alberta Canada T2J 6K1

Mobile: 403-***-****

E-Mail: ad3ivl@r.postjobfree.com, ad3ivl@r.postjobfree.com Seeking any challenging assignments for Any Vacant position with an organization of high repute CAREER OBJECTIVE

To obtain a position where I can maximize my skills, share and enhance my knowledge to contribute in my company’s productivity and to optimize my professional growth. TRAINING CERTIFICATE

Professional Qualification in Barista ( 2003 )

Store Manager Capability Development Program ( 2019 ) PROFILE VALUE

Overall, 15+ years of experience in Sales, providing great customer service to the very highest standards.

Always organized, customer-focused, and with the required communication skills needed to make every customer feel special.

Responsible for welcoming customers to the store, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Ensuring high standard of visual merchandising, store presentation and upkeep.

Supervise and coordinate sales staff and cashiers.

Hire, Train and Assign sales staff to duties and prepare work schedules.

Ensuring the team is well presented in full grooming standard, Communicating and upholding all company policies, rules and procedures.

Ensuring proper cash management at the store.

Prepare the daily sales report and send it to the higher management. EMPLOYMENT HISTORY

Rivoli Group, WLL – Doha Qatar Since Jul14, 2013- November 30, 2023 Website: https://www.rivoligroup.com

Company Profile: Swatch Group Brand Portfolio – Omega, Longines, Rado, Tissot, Certina, Mido, CK, Hamilton, Gucci, Tag Heuer (Prev.), IWC(Prev.), Pierre Balmain Designation: Retail Store Supervisor (Luxury Watches) Job Duties, Roles and Achievements:

Responsible for retail turnover

Overseeing all aspects of store operations

Meeting sales targets of the shop and brands

Ensuring a high standard of visual merchandising, store presentation, and upkeep

Ensures availability of merchandise and services through respective brand manager coordination to ensure core selling products are all time available

Ensure customer needs are met, complaints are resolved, and service is quick and efficient

Maintaining customer relationships and high standards in customer service

Managing and motivating the sales team to ensure increased sales

Managing stocks in the location

Ensuring the team is well presented in full grooming standard.

Communicating and upholding all company policies, rules and procedures

Ensuring proper cash management at the store

Preparing daily and monthly report

Coordinating/liaising with Mall management

Providing support to a sales associate, senior sales associate, and trainee.

Reporting to Regional Manager.

JGC Corp.Gray Mackenzie Restaurant International Pvt. Ltd., Since July 2010-Jun’2013 Franchise for KFC International in Qatar

Website: www.kfcqatar.com

Designation: Shift Manager

Job Duties, Roles and Achievements:

A Shift Manager is a professional who oversees operations when the General Manager or Assistant Manager isn’t present. They work hard to ensure customers receive good service and stay on task. A Shift Manager may also dictate employees’ hours, adjusting them to fit best with pay and overall needs.

Delegate tasks to restaurant staff and supervise their performance

Maintain a fully-stocked inventory and order food supplies, as needed

Manage dining reservations

Arrange to have shifts covered (e.g. when employees take time off)

Help staff resolve on-the-job challenges

Track daily costs and revenues

Balance the cash register at the end of the shift

Coordinate with suppliers as they deliver food product orders

Ensure client satisfaction and gracefully handle any complaints

Open or close the restaurant (when responsible for the first or last shift)

Inform the next Shift Manager about pending tasks

Report maintenance and training needs

Kultura Store: SM Group of Companies (Phils) Since Sep’2009-Jun’2010 Website: www.kulturafilipino.com

Designation: Retail Store Manager ( Kutura Stores Inc ) Job Duties, Roles and Achievements:

As a Store Manager, it is my initial responsibility to ensure the smooth flow of day-to-day operations to avoid circumstances that could hinder productivity. This would include monitoring and managing store business operations to maximize the store’s potential and actual profits while minimizing costs. Sales Generation, Merchandise Security, Inventory Control and Management, and Employee Training and Development are also among the major responsibilities that I perform.

The KPI’s are; store sales, compliance with brand in-store visual merchandising, maintaining cost and stock loss control, people management and development, and compliance with in-store administration.

Proper documentation of the in and out merchandise

Properly handling administrative work such as daily attendance, and monitoring sales and targets.

Doing all administrative and documentation based on the group policies and procedures.

Properly entertain clients and implement selling strategies to promote sales and meet the designated budget.

Sees the proper and accurate inventory of the goods in the showroom.

Sees to it that the complaints are properly and smoothly endorsed to its designated division.

Deliver high levels of motivation, and development to a diverse team whose first language is not English whilst ensuring individual and store compliance with all company policies and procedures.

Decide on store layout, stock positioning, and visual enhancement. Recommend changes, deal with customer requests, and manage in-store promotions.

Drive the highest possible standards of in-store visual impact. Apply and maintain guidelines and standards for visual presentation and store appearance.

Manage and implement stock loss controls, recommend areas of focus and changes in processes used within the store.

Promotes the highest standards of in-store training including weekly communication, daily de-briefs, product knowledge, and on-the-job coaching.

Promotes a positive learning environment in the store.

Finally, ensure that the store is fully compliant with all required administrative procedures according to the company guidelines.

Reporting to the Area Manager

Baluarte States Golf Course and Restaurant ( Phils) February 2009- September 2009 Designation: Waiter/Bust Boy/Caddie

Job Duties, Roles and Achievements:

Greet and escort customers to their tables.

Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)

Prepare tables by setting up linens, silverware and glasses.

Inform customers about the day’s specials.

Offer menu recommendations upon request.

Up-sell additional products when appropriate

Take accurate food and drinks orders, using POS ordering software, order slips or by memorization.

Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.

Communicate order details to the Kitchen Staff

Serve food and drink orders.

Check dishes and kitchenware for cleanliness and presentation and report any problems.

Arrange table settings and maintain a tidy dining area.

Deliver checks and collect bill payments.

Carry dirty plates, glasses and silverware to the kitchen for cleaning.

Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

Follow all relevant health department regulations.

Provide excellent customer service to guests.

EDUCATION & CREDENTIALS

Bachelor of Arts (A.B. Classical) From... 1997- 2002 Major in Philosophy: Liberal Arts

CHARACTER REFERENCES UPON REQUEST

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