Temique Yancey

Remote & Houston, TX ad3irh@r.postjobfree.com 832-***-****

Executive Profile

•Excelled in Operation Support, including internet banking, remote deposit capture, ACH Originations, Positive Pay, Lockbox, Wire and various other Monetary Movement Activities.

•Committed to cultivating relationships with current and prospective clients while promoting the institution’s products

•Dedicated as a pillar asset in financial management, drafting reports, and monitoring risks with an emphasis on managing cash and liquidity policies.

•Results-oriented financial leader experienced in advising clients about savings, investments, loans, and securities.

Professional Experience

2022- June 2023 Debit Card Specialist Houston, TX

J.K. Jordan, Stellar Bank

•Purchase verifications on debit cards, prepared monthly status reports, and monitor customer account security

•Manage fraud, monitor fraud trends, and adjust fraud strategies to prevent disproportionate losses

•Preform SPC corrections to resolve disputes with cardholder pins; apply rules and regulations to ensure compliance

•Research transactions and support international department in resolving cardholder questions and denial issues

2022 Financial Crimes Associate Houston, TX

Rose International, Regions Bank

•Conducted purchase verifications on debit cards and credit cards; processed money movement transactions

•Reissued debit and credit cards due to fraud after completing fraud investigations

•Blocked online banking to protect account and created SAR tickets due to fraud

•Utilized risk management tools and procedures; suspended or unsuspended account due for fraud

•Led account operations and account management security over customer account

•Used software: Compass, Main Frame, Partner Care, TSYS, Rams, Lexis Nexis, Cardinal, PRM, and E-Manager

2018-2020 Finance Manager Katy, TX

Mickey’s Goods & Service

•Processed electronic funds transfers, provided order statuses, and drafted profit/loss statements

•Researched payments to verify potential fraud by contacting 3rd party companies that made a purchase

•Verified payment whenever a credit card or checking account payment did not clear the 3rd party

•Process payments, updated inventory and cost of goods sold, and notified packers of work order assignments

2017-2018 Fraud Prevention Specialist Houston, TX

Chase

•Initiated account terminations and restricted accounts; processed funds on hold or released funds

•Provided customer service support to branch personnel, customers, and customer experience center, assisting with questions and issue resolution; resolved time sensitive and escalated requests

•Researched accounts to verify the reason for deposits and/or fraud

•Supported with electronic funds transfer processing; verify transactions on account

•Determined action based on reviews (disposition of cases); drafted the transactional detail review and analysis

Additional Experience

•Customer Service Associate: Academy Sports & Outdoors (E-Commerce)

•Customer Service Associate: Kelley Services/Apple (Technical Support)

•Insurance Service Representative: St. Paul’s Travelers (P& C licensed)

Education

Associates Degree in Applied Arts, Focus in Accounting: CY-Fair College

Core Competencies

•Financial Management

•Microsoft Office

•Opening and closing accounts

•Report Monitoring & Analysis

•Banking Services

•Client Relations

•Treasury Management

•Trouble Shooting hardware and software

•Customer Support

•Implementation Process

•Bank Operations

•Business Administration

Contact this candidate