CLAY UNDERWOOD

ad3iq8@r.postjobfree.com 214-***-****

Dallas, TX

Summary

Experienced IT Project Manager and Certified Scrum Master with a solid track record in leading Agile transformations and managing complex projects in various industries. Skilled in coordinating Scrum, coaching teams, and implementing project management best practices to improve efficiency and achieve project goals. Effective at collaboration, problem-solving, and leveraging technical tools to meet business needs. Holds a strong academic background with an MBA and relevant certifications (PMP, Certified Scrum Master), underscoring a commitment to professional development and excellence. Known for a proactive approach and a positive attitude that drives team productivity and project completion to the highest standards.

Experience:

CED – Sr. Scrum Master and Sr. IT project manager January 2016- Nov 2023

Successfully led a corporate wide enterprise Agile transformation from the traditional SDLC waterfall methodology

Proficient in facilitating Scrum ceremonies (Daily scrum, Sprint Planning, Sprint Review and Sprint retrospectives) and leading agile projects

Agile coach for 8 scrum masters, product owners, teams and executives

Work with third party development vendor to utilize Salesforce platform to assist with customization of 700 ecommerce portal websites and 125 million in revenue

Develop best practices and tools for project execution and management as well as implemented agile best practices for project teams

Assist 2 product owners in backlog grooming (prioritization and estimation) of new functionality requested

Work to identify cross team dependencies and manage inter team tasks

Track velocity and communicate team velocity and sprint release progress

Plan, design, estimate and direct activities for 4 separate agile teams (2 of them are mobile applications)

Coordinate all project efforts with development, QA, infrastructure and architecture teams

Ensure all stories are successfully tested and completed prior to deployment

Daily scrum meetings: Encourage collaboration in very brief meetings to rapidly take the pulse of the projects, address challenges and coordinate team activities

Assist in hands on testing with both mobile applications and ecommerce websites when needed

Develop best practices and tools for project execution as well as implement agile best practices for project teams

Continuous collaboration and process improvement implementations with teams

Perficient – Sr. Program Manager May 2015 – July 2015

*(Left Perficient to take care of an ill family member)

Managed multiple projects with an estimated 5 million in annual budget

Produce key project management deliverables such as project charters, project plans, resource plans, risk mitigation plans, change management plans

Managed client expectations, project scope, project financials, and high challenging project teams with combined onshore and offshore project teams

SunGard – Sr. Program Manager/Delivery Manager Aug 2006 – May 2015

Responsible for leading Implementation of an enterprise IT Help Desk, Call Center and ticketing solution using SalesForce.com that can be used by all 20,000 SunGard staff to track and maintain all IT records and requests. Standardized and streamlined the ticket submission process to include telephone, email, and online methods for users.

Involved in the creation of a PMO at SunGard’s Corporate IT to standardize project management methodology and best practices

Managed a team of 9 resources to help assist with project work

Manage project sizes between 500k and 5MM dollars per initiative

Helped to establish user accounts for all SunGard employees within the corporate Active Directory (also known as INTERNAL domain) which provides user access to common SunGard policies, information portals and key documents (Business conduct, Information Security Policy (ISP), KnowHow, HROnline etc)

Implemented end-state design for directory services proposed by Corporate IT Administration model structure, Active Roles configuration and policies). This includes naming conventions, security best practices, etc.

Provided management status reports, informed on progress via weekly status reports and open communication, track schedules, and drive the deliverables

Provided business analysis to define steps for various client facing projects in industries such as financial services, energy, retail and healthcare

Followed standard Software Development Lifecycle process for client projects and assisted in every phase

Parago - Senior Analyst/Project Manager Feb 2004- Aug 2006

Working with business users to research and document SOX key controls, classify their risk to the company and effectively write required documentation.

Performed extensive Sarbanes-Oxley IT testing, documenting and remediation testing/documentation.

Testing the Controls & recording the results.

Performed process mapping & documentation of key processes.

Process & Risk Identification in each process.

Remediation of design gaps & their documentation.

Documentation of operating effectiveness of controls.

Liaison with and work with external consultants assisting in documentation and testing, review and assess documentation.

Educated internal business users and management staff on any found risks, results and remediation required.

Identifying issues and proposing solutions, supporting implementation of solutions working with all business functions.

Retalix - Project Manager (contract) Oct 2003- Dec. 2003

Directed technical and business requirements for multiple projects, serving as the key link between cross-functional teams and clients.

Led design reviews and User Acceptance Testing with the client's executive team.

Oversaw 3 full project life cycles, handling change requests and enhancements for 4-12 team projects.

Facilitated change request discussions to accurately capture business needs.

Epsilon - Project Lead CRM E-Business application Aug 2002- Sept 2003

Led 12 successful software development life cycles - maintaining project plans, project tracking, change requests, functional enhancements, process improvement, and executive management status reports

Responsible for creation of all process flow, training material, User interface, functional requirement, test case, design and release note documentation distributed to both internal and client team members at various user staff levels, including executive management of Hilton Honors program

Coordinated day-to-day execution of all systems development and maintenance efforts between the IT Department and Account Team in order to ensure database integrity, security and availability. Managed Project Team of 7. Primary interface with client to discuss/resolve all issues, and manage areas of impact.

Responsible for obtaining client sign-off during User Acceptance Testing and leading training sessions.

Accenture – Sr. Consultant July 2000 – July 2002

Performed process design and system integration on 6 retail web projects - responsible for developing design documentation deliverables that included Process Flow Diagrams and User Interface design specifications - used Accenture internal operational methodology for rapid application development

Led the development team that designed a web-based application for a utility company to communicate among business units and receive real-time plant and market information

Created new business processes, gathered business and technical requirements and system tested for 2 simultaneous projects

Managed project planning, requirements gathering, detail and support design for high level business architecture to integrate 3 business units for a Fortune 100 retail business.

Bergen Brunswig Corp. -Sr. Business Development Analyst Dec. 1997- May 2000

Designed and coordinated development of corporate website complete with animation and graphical representation of ICS capabilities - worked with creative graphic and IT departments to coordinate screen layout and website functionality

Assisted internal stakeholders in project deliverable plans, resource allocation and budgetary tracking

Created proposals to address commercialization needs of biotech and pharmaceutical companies that were presented to executive level management

Single point of contact for client sponsored programs and projects - liaison between internal IT, marketing and business development departments

Technical Skills:

Project Management & Methodologies:

Certified Project Management Professional (PMP)

Certified Scrum Master (Agile methodologies)

Expertise in Agile and Waterfall project management

Strategic planning and execution

Business process mapping and improvement

Budget analysis and forecasting

Software & Tools:

Microsoft Office Suite (Advanced)

Azure DevOps

Confluence

SharePoint

Salesforce (Customization and implementation experience)

Analysis & Development:

Business analysis

Software development lifecycle (SDLC) management

Experience in leading IT management initiatives

Collaboration & Leadership:

Major client liaison and stakeholder management

Team training and mentoring

Organizational development

Education And Training:

North Texas University Denton, TX

Master of Business Administration (MBA)

Texas A&M University College Station, TX

B.S. Biomedical Engineering

2008 PMP Certification

2016 Certified Scrum Master

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