Sales Associate Call Center
Resume:
Michelle
De Soto
Honolulu, HI 96817
ad3iq4@r.postjobfree.com
Michelle DeSoto
With my outgoing personality, optimistic outlook and determination I can be quite the “people person.” When given the opportunity, my ability to grow, adapt and remain resilient, make me an asset. My goal is to be a part of family oriented company that I can grow with. Skills
• Communication and social skills
• Comprehensive Problem solving
• Quick learner
• Detail attentive
• Multitasking
Activities
In my leisure time I enjoy dancing and teaching Hula and Tahitian. Hula has been a passion of mine since the beginning of time. I take pride in sharing the gift of Hula and watching my students grow. Work History
April 2022 – March 2023
Cook/Steward./ Hawaii Convention Center
Perform duties as a fry cook for special events. Set up and break down for all events. Maintain a consistent work flow through the main kitchen, events and event staff. Sept. 2020 – Feb. 2022
Hostess./ Dave n Busters
Manage seating chart and seat guests. Monitor the sinning flows for up to 5 dinning areas on 3 levels. Arrange seating, as well as seat incoming parties. Communicate with servers and assist guests in any manner needed.
Nov. 2019 – June 2020
Call Center Agent/Admin./ Omnitrak/Hawaii State Dept. of . Health Maintaining a professional and approachable character at all times was of utmost importance. My duties varied from phone surveys, data collection and entry. An ability to read accurately from a script and to accurately use my judgment as to when to substitute and decide the direction of the pertaining situation.
March 2018 - June 2019
Sales Associate/ Home Depot, Honolulu
As a sales associate at Home Depot I was stationed in the plumbing department. My daily responsibilities included, but were not limited to assisting customers on the floor, keeping depart 2
shelves stocked and presentable. Maintain a clean and safe environment at all times. As well as merchandising and bringing down stock.
Jan. 2013 – Oct. 2017
PCA / United Health Care, Honolulu
As a certified Personal Care Assistant, my responsibilities include but are not limited to; Skin care, ROM, respiratory asst., transfers/ambulatory, asst. with personal hygiene, catheter/urine bag knowledge, clean/dress wounds, monitor medication, prepare and assist with eating, perform daily skills/activities, intervene/monitor behavior, seizures, quality of life, light housework. The goal being independence and quality of life for the patient. Maintain communication with all other medical personal, insurance and case management. Always advocate for my patients.
Dec. 2010 – Nov. 2012
Administrative Assistant / Makani Kai Inc., Honolulu Compose correspondence, create and manage spreadsheets, presentations and reports. Communicate with vendors in accordance with the upkeep of office supplies and equipment. Supervise/train clerical staff as well as the ability to delegate to the same. MAY 2008 - NOV. 2010
Housing Asst./Monitor / Po’ailani Inc.
Working at Po’ailani I was responsible for up to 16 Clients daily. These clients were Dual diagnosed, with a Mental Health issued as well as a drug addiction. Documenting and monitoring daily activities according to AMHD guidelines was required. Provide and maintain a safe environment. Dispense and monitor all medication. Communicate with case management. Education
Jan 2013
Certification / MCC, Minnesota
Personal Care Assistant, PCA
June 1998-2000
Attended/ Hawaii Pacific University
June 1998
Diploma / James B. Castle, Kaneohe
SEPTEMBER 1993 – JUNE 1997
Attended / Saint Joseph, Hilo
References
Reggie Leipsic
3
Charise Kekawa
Moana Tautuiaki
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