Danelle S. Manley

**** ********* ***

Camarillo, CA 93012

805-***-****

OBJECTIVE

Seeking a challenging position that utilizes my training and experience in the Information Technology field, while offering improvement of the organization as well as myself

WORK EXPERIENCE

Computer Hardware and Software: Upgrade, repair and troubleshoot PCs. Installation of network interface cards and software, Microsoft Windows. Office 360, Server 2016

Networking Administration: Active Directory, Installation, troubleshooting and configuration of network servers, workstations and print servers. Installation and configuration of network software, including Novell, Windows 10, Windows NT operating systems.

Help Desk Support operation center for repairs and support over the phone

Microcomputer/Network Technician: Ability to build and maintain software for teacher and student use on computers and server. Diagnose and repair hardware and software issues with computers and network compatibility. Principles, basic operation, and installation of LANs, microcomputers, telecommunication systems, related software and peripheral equipment. Network and software maintenance and preventive maintenance techniques. Remote Access Services. Maintain interpersonal skills using tact, patience and courtesy

IT-Administrative Assistant: Ability to read and understand engineering documents in order to correctly upload the file to a portal

WORK HISTORY

GTN Technical Staffing

Deskside Support

-support computers, laptop, ipad, iphones and software

Oxnard Elementary School District Oxnard CA

Site Technician

Technican Support Technicain

-Support computers, software and network, and run computer lab

Global Resources LTD www.glblresources.com

Technician

-Provide Information Technology for consulting, permanent and project-based requirements

Compulink Business Systems Westlake Village, CA

Customer Care Software Support Representative

-Provide software support for Medical billing and paperless medical records, including Software, computer and network support

Diodes, Inc Westlake Village, CA

Marketing Administrator

-Research and test software products to be used by the organization; Compose reports illustrating the pros and cons of the tested product

-Computer, printer and network support

Alcatel-Lucent Calabasas, CA

IT- Administrative Assistant

-Scan source documents, assign the title and description then upload to upmc-portal

Oxnard Union High School District Oxnard, CA

Microcomputer and Network Support Technician

-Install, maintain and configure LANs, microcomputers (600+), telecommunications, peripherals and software applications systems

-Diagnose and repair computer and peripheral malfunctions and breakdowns

-Provide technical support and assistance to employees in the use of microcomputers and educational technology equipment

-Provide information and assistance to school staff members in a helpful, courteous and timely manner

-Install, diagnose and repair network-cabling systems

-Understand and utilize technical manuals

-Accurately update and maintain a variety of files and records

-Work independently and exercise initiative and good judgment

-Provide staff training on care and use of PC’s and related peripherals such as modems, scanners and printers

-Install virus protection and perform data recovery operations

-Respond to hardware malfunctions and establish repair procedure

-Perform upgrades, reconfigure and troubleshooting

-Confer with users to determine hardware requirements and desired output as well as resolve problems and provide technical support for workstation PC’s and Local Area Network

EDUCATION and CERTIFICATIONS

1998 Training Technologies College Ontario, CA

CompTIA A+ Certified Computer Repair/LAN Technician

1997 Computer Technology Industry Association

Certification

1997 Public Defenders’ Office Pomona, CA

Internship

1996 Phillips Junior College Riverside, CA

Associate Arts Degree-Paralegal Studies

1990-1993 California State University Long Beach, CA

Sociology

1990 Antelope Valley College Lancaster, CA

Associate Arts Degree-General Education

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