Thomas Pagliarulo

[Boston, MA [978-***-****] [ad3ipv@r.postjobfree.com] (Thomas Pagliarulo LinkedIn ]

Dedicated and results-driven professional with 15+ years of experience presenting financing/lending options, optimizing automotive logistics operations, and developing top-performing F&I managers while maximizing overall company sales. Proven success in minimizing contract time in transit lists, fostering positive lender relationships, and achieving $1800+ PVR for continuous and long-term F&I success. Broad ground in setting high customer service standards, enabling repeat business, building customer loyalty, and maintaining profitable vendor relations to facilitate financial growth.

Professional Experience

Crystal Clear Transport – Automotive Transport & Logistics Marietta, GA

President & CEO January 2016 – Present

●Oversee seamless and efficient transport of approximately150 Cars per month using knowledge of equipment used by carriers and an in-depth understanding of dot regulations, compliance standards, and insurance guidelines

●Prioritize customer satisfaction and enable repeat business while achieving 10% increase in sales by building positive rapport and long-term relationships

●Serve as owner-operator of 9 car carriers and uphold high-quality and timely pick-up/delivery standards for customer vehicles, leveraging effective route planning and time management skills

●Optimize logistics functions by exercising proficiency with central dispatch and automating dispatch processes using super dispatch technology

●Create a significant market presence, using online marketing to engage with potential clients and expand clientele

Gravity Autos Atlanta Roswell, GA

F&I Manager February 2017 – March 2018

●Maintained an average PVR of $1800+ while keeping the warranty penetration over 50% for 1.5 products per deal by applying strategic planning and establishing formal goals

●Identified the need for improvement and enriched staff performance to consistently remained above district average with CSI scores by training a team of 4 F&I Managers for continuous improvement

●Utilized instant positive rapport-building and interpersonal skills to foster long-term relationships with lenders to obtain better credit offers

Asbury Automotive Group DeLand, FL

Finance Director June 2014 – February 2017

●Ensured contracts remain in transit lists for no more than 6 days with an average of 90-130 turns per month to maximize efficiency and cash flow

●Contributed to long-term financial health and growth by increasing CSI score and customer loyalty while generating an average PVR of $1800+

●Managed efficient and profitable operation of the Finance department, including providing strategic direction and training to 4 F&I Managers

Toyota Hanover, MA

Sales Professional May 2011 – June 2014

●Closed approximately 50 deals per month by determining unique customer preferences, starting the negotiation processes, and handling appraised trades

●Spearheaded a team of 12 members to guide regarding routine activities and enable achievement of sales targets

●Monitored sales and customer satisfaction metrics to improve key performance indicators related to customer retention and profitability

Herb Chambers Boston, MA

Sales Professional, F&I Manager, F&I Director March 2003 – May 2013

●Kept the warranty penetration over 50% with an average PVR of $1800+ and a consistent CSI score of 100 by selling supplemental finance and insurance programs to approximately 80 buyers

●Developed long-term and beneficial relationships with different lenders to secure better credit offers for buyers

●Achieved 80-110 turns per month while reducing contracts in transit lists to under 5 days by tracking contract status and optimizing internal processes

Core Competencies

Finance & Insurance, Operations Management, Automotive Sales & Logistics, Contract Management, Negotiation

Vendor & Lender Relations, Customer Satisfaction, Inventory Management, Team Leadership & Training, Marketing

Technical Proficiency

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Other Skills: Insurance Guidelines, Dot Regulations, Super Dispatch, Central Dispatch, Adp,Salesforce,Reynolds and Reynolds, DealerTrack, Route One

Education/Credentials

Associate in Major Name, Salem State College

CDL Class A

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