Richard B. Diaz

Personal Virtual Assistant

ad3ipk@r.postjobfree.com linkedin.com/in/richard-diaz-14348921a/ Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, and execution of key projects. My skills and qualifications are an ideal match to the Team Manager's requirements and will bring immediate value to your company goals. Previously, in my Team Manager role, I exercised a calculated and methodical approach to problem-solving. I am independently motivated, yet I appreciate team efforts and collaborate productively within groups. Additionally, I am knowledgeable in supervising, training, and improving performance with proficiency in resolving conflicts. Experience

June 03, 2019 -Oct 24, 2023- Wasatch Property Management LLC Executive Virtual Assistant/Property Manager

Key Qualifications & Responsibilities

Managed operations and administrative tasks

Managed maintenance requests of all the tenants

Led, motivated, and guided the teams toward success

Implemented all company guidelines

Participated in all meetings and voiced concerns as well as suggestions for improvement

Answered concerns and queries from tenants, clients or other stakeholders Key Achievements

Increased sales 120% each quarter

Feb 20, 2017-April 17, 2019 -VXI Global INC.

Team Manager- AT&T/DirecTV

Key Qualifications & Responsibilities

Managed operations and administrative tasks

Led, motivated and guided the teams toward success

Managed performance of each team member

Implemented all company guidelines

Participated in all meetings and voiced concerns as well as suggestions for improvement

Answered concerns and queries from clients or other stakeholders Key Achievements

● No. 1 Team for 2 years

● Best Team Manager of the Year

● Increased the sales to 92% each year

● Was able to convince a client to add more lines of business to the company

● Was able to add more incentives and commissions for the entire account Feb 15, 2015-Feb 14, 2017 -Sitel Philippines INC.

Team Manager- Staples.com

Key Qualifications & Responsibilities

Managed operations and administrative tasks

Led, motivated and guided the teams toward success

Managed performances of each team member

Implemented all company guidelines

Participated in all meetings and voiced concerns as well as suggestions for improvement

Answered concerns and queries from clients or other stakeholders Key Achievements

● No. 1 Team for 18 consecutive months

● Best Employee of the Year

● Best Team Manager of the Year

Nov 03, 2013-June 10, 2014- Sutherland Global Services Customer Service Representative- Microsoft Store

Key Qualifications & Responsibilities

Helped customers with complaints and questions

Gave customers information about products and services

Handled orders and processed returns

Provided excellent customer service

Education

2020 Pangasinan Merchant Marine Academy

Bachelor of Science in Marine Engineering (Magna Cum Laude) Licensed 3rd Marine Engineer

Skills

Organizational Skills

Great communication Abilities

I.T. Skills

Social Media Management

Basic Research Skills

Planning and scheduling skills

Mastery of various project management tools

Phone and Email Management

Customer Service Skills

Leadership Skills

Contact this candidate