Hetty A Johnson

Casper, WY *****

Phone: 307-***-****

Email: ad3ioo@r.postjobfree.com

Employment History

SVP Service Titan Specialist and CSR

Managed three rotating accounts in the Mr. Electric brand through SVP company. Main responsibilities were managing appointments, electricians (vehicles-customer care-schedules ) handled any complaints from clients, sent daily reviews to the owners of each account (Phoenix, AZ, Snohomish, WA, Hillsboro, OR and Inglewood, CA). Communications and daily work was done mainly through Service TItan. Internal communication were done through Bitrix

AutoCad Drafter / Contract Work

Working with AutoCad previously with Freemont Environmental and their clients producing what projects were requested including: Steps for treatment flow, water reuse, wellboards including lithography, and maps including groundwater and soil chemistry as well as remediation

Junior Support Agent

1/2022 - C.O.X. Communications

Responsible for coordinating agents per daily needs. Required to follow up with agents via 1 on 1 weekly meetings discussing appointed goals, tasks and issues that may have arose during service

Customer Support Agent

06/2022 - F.C.R.: Peddle Remote

Responsible for day to day control of inbound service needs; contracting, scheduling, being the liaison between client and service, review of documents to declare transactions legally bound and meeting company support goals

Food & Beverage Director

07/2019 - Clarion Inn Casper, WY

• Responsible for day to day operations of Saloon, Old Town, Cafe, Kitchen and Banquets • Responsible for menu planning, costing and maintaining budget • Floor Training, hiring and counseling • Responsible for menu knowledge and seasonal dishes, wine service, special requests • Responsible for marketing for outlets to incorporate community and build revenue • Responsible for maintenance of all units • Responsible for relations with contractors to maintain outlets • Weekly meetings with vendors to stay ahead of product changes and new products to market • Training including service, corporate standards, menu training, recipe execution, order guides • Held daily meetings with Sales and GM to execute Banquet and Outlet budget needs • Training including grooming of Lead in kitchen as well as outlet supervisor • Assist GM with day to day maintenance of hotel through contractor and property needs • Part of pre opening team

Bartender

10/2018 - 07/2019 Balthazar Restaurant Group Greenwich Village, NY

• Responsible for opening preparations for service (Lunch/Dinner) • Executing Fine Dining Standards while maintaining a high volume turnover while servicing high profile guests • Lead Trainer • Responsible for menu knowledge and seasonal dishes, wine service, special requests

General Manager

10/2017 - 10/2017 Flatiron New York, NY

• Responsible for running restaurant operations with 5 managers, 30 staff per store and answering to ownership • Directed and organized the daily activities of QSR • Executed daily trainings on service, upselling and leadership • Training manager for restaurant front of the house including floor managers for upcoming • openings • Responsible for purchasing, cost, labor, scheduling, restaurant maintenance • Key Gm in catering launch

General Manager

04/2014 - 03/2017 Rocco's Tacos Brooklyn, NY

• Responsible for running restaurant operations with 4 managers, 65 staff and reporting to General Manager and Executive Chef • Directed and organized the daily activities of restaurant • Executed daily trainings on service, upselling and leadership • Training manager for restaurant front of the house including floor managers • Communicated with corporate office to ensure monthly promotions and menu changes were executed • Enforced and implemented effective controls of food, beverage, and labor costs • Created and implemented catering/delivery program for lunch and dinner service • Assisted in monthly inventories

General Manager

11/2012 - 03/2014 Negril Village Manhattan, NY

• Security Training • Team Training • Closing Procedures • Club Management • Hiring of Music entertainment • VIP Management • I worked at Negril as a GM in the evenings to help the ownership until they found a GM fit. I did this half of the time during my employment at UNOs

Assistant General Manager

11/2011 - 03/2014 Uno Chicago Grill 86th Street Manhattan, NY

• Responsible for daily operations of restaurant: In the General Manager's absence, the AGM assumes responsibility for center operations • Under the direction of the General Manager, responsible for day to day food/beverage and guest service operations including guest satisfaction and related employee recruitment, scheduling, operations planning, asset management and related maintenance • Assist in maintaining food and beverage costs/budget and inventory • Assist the General Manager in employee recruitment, on-boarding, scheduling, operations planning and implementing marketing and sales initiatives across all profit centers • Responsible for compliance with all federal, state and local laws related to food/beverage operations

Sales and Catering /Restaurant Manager

08/2009 - 11/2011 Havana Central Times Square Manhattan, NY

• Responsible for managing over $1,000,000 dollars in Catering/Event revenue per annum. • Created new client base for property • Restructured event pricing for Times Square location • Active participation in local marketing opportunities • Consistently soliciting businesses to secure local catering and meeting events resulting in additional revenue • Manage front house/back house restaurant operations • Direct efficient guest flow through participative shift management, scheduling a full working staff of up to fifty crew members including servers, bus persons, hosts/hostesses and bartenders. • Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction. • Prepare and track sales budgets, consistently meeting a weekly sales volume of $225,000

Wedding Specialist

07/2004 - 06/2009 Conference and Catering Ponte Vedra Beach, FL

• Responsible for managing over $1.6 million dollars in catering revenue per annum. • Developed a complete day by day agenda based on the client's requirements. Information to include transportation, meeting room needs, audio visual, menus, recreation, accounting/ billing, registration, housekeeping, special functions/requests for business, social and wedding events • Served as point person between meeting planner and the departments within Ponte Vedra Inn & Club. • One of 7 managers responsible for day to day operations of 6 outlets

Restaurant /Catering Manager

07/2002 - 07/2004 Big City Tavern Fort Lauderdale, Fl Member of opening team involved with restaurant management

Assistant Outlets Manager/Banquets Manager

05/1999 - 08/2002 Four Diamonds

Member of opening team for food and beverage outlets (4) and hotel.

Room Service Manager

10/1998 - 05/1999 Loews South Beach, FL Member of Opening Team

Lead Hostess

11/1995 - 09/1998 Four Seasons Hotel Manhattan, NY

Food and Beverage Outlets (5) Assistant Manager

11/1992 - 09/1995 Omni Houston Hotel Houston, TX