Customer Service Representative

JANIE JOHNSON

Fairfax, SC *****

803-***-**** - *****************@*****.***

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

Patient Confidentiality

Medical Billing Knowledge

Claims Processing

Appointment Scheduling

Performance Metrics

Call Handling

Conflict Resolution

Computer Literacy

Written Communication

Active Listening

Effective Communication

De-Escalation Techniques

Call Center Operations

Medical Terminology Knowledge

Billing Adjustments and Refunds

WORK HISTORY

07/2017 to Current Healthcare Customer Service Representative Liveops

Enhanced patient satisfaction by efficiently addressing and resolving healthcare- related inquiries.

Boosted customer retention by promptly handling complaints and providing appropriate solutions.

Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.

Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.

02/2015 to 07/2017 Customer Service Representative Husqvarna

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

01/2014 to 12/2016 Customer Care Representative

Koyo

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Streamlined call response times for improved customer experience through effective communication techniques.

Improved employee satisfaction by developing and implementing new HR policies and procedures.

Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.

02/2012 to 06/2013 Customer Service Specialist

Hasquavarna

Enhanced customer satisfaction by resolving issues promptly and professionally. Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

Collaborated with team members to create effective strategies for improving overall customer experience.

11/2007 to 02/2008 Customer Care Representative

Q- Model

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Streamlined call response times for improved customer experience through effective communication techniques.

Maintained a high level of product knowledge to provide accurate information and support to customers.

06/2004 to 07/2006 Customer Service Sales Representative Reese Brothers

Increased customer satisfaction by addressing and resolving complex issues effectively.

Maintained high levels of customer retention with proactive relationship-building strategies.

Enhanced team performance, providing continuous training and support to new and existing representatives.

EDUCATION

Associate: Medical Assistant

Ultimate Medical Academy - Tampa, Florida

High School Diploma

Continental Academy - Miramar, FL

CERTIFICATIONS

National Certified Medical Assistant

ADDITIONAL INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer

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