Sina Cole

Customer Service/Sales Management

About me

"Customer-centric professional with 25+ years of experience in service

and sales management. Proven track record of improving processes,

increasing customer satisfaction, and driving growth. Creative - problem-

solver and team leader with a passion for innovation and work-life

balance. Outside of work, I enjoy spending time with my family and

exploring the great outdoors. Excited to bring my unique skills and

perspective to a new role where I can continue to learn and make a

positive impact.”

WORK EXPERIENCE

GF; as CUTIES CLOSET 2020-2024

(na Cole

General Manager

CONTACT © Focused on building and maintaining positive relationships with

customers and vendors

= tisy rise2598@ mailcom . Brought strength in analytical skills to address challenges related to

P I, inventory, customer concerns, and employee satisfaction

\ 681-***-**** . Empathized, understood, and related to customers needs

. Capability to remain calm and composed when dealing with difficult

or frustrated customers

Hada skill for attentively listening to customers and employees,

MASTERY IN THE asked relevant questions, and provided appropriate solutions.

9 Morgantown WV

ART. MORTGAGE INVESTORS OTSA ZOZO

© Team Leadership Call Center Manager

© Customer Relationship Management © Key Achievements in Sales and Customer Service Leadership

+ Soctal Media Marketing . Here are some of my accomplishments in managing sales and customer

Service teams:

© Communication Skills * Demonstrated leadership skills by motivating and leading a team of agents to

meet. performance targets

* Search Engine Optimization (SEO) . Ualad effective sales techniques, such as upselling, cross selling, and

a Marketing Strategy objection andling, all while providing exceptional customer service

a Designed and executed training programs to equip agents with the required

© Customer Service skills for sales and customer service.

© Problem Solving

© Product Knowledge WTF WHOLESALE 2007-2015

© Remote Work Sales and Technical Support Supervisor

© Showed a strong understanding of products and services in the

technical aspects to troubleshoot and resolve customers issues.

* Sales Techniques . Demonstrated patience and strong listening skills to assist customers

with technical issues regardless of their technical knowledge

REFERENCE EDUCATION

© Call Center Operations

2022-current

Strayer University

Joseph Hawkins

© Academic Achievements:

Co-Owner Cuties Closet © Double major in Business Administration and Marketing with a

inor in Accountin

681-***-**** minor J

. Consistently named to the President's list and enrolled in Honors

classes

* GPA of 4.0

Contact this candidate