BRYAN BALTAZAR

Houston, TX *****

ad3inf@r.postjobfree.com

832-***-****

EDUCATION

Medical Billing/Coding Certificate October 2024

Purdue University Global

GPA: 4.0

Survey of Human Structure and Function; Medical Terminology; Diseases of the Human Body; Medical Insurance and Billing

Marketing August 2018

University of Houston

Spanish for Heritage Learners II; Public Speaking in Spanish; Intro to Psychology; Principles of Drug Action; Principles of Public Relations; Print and Digital Media Writing; Intro to Marketing

PROFESSIONAL EXPERIENCE

WEX Inc. - Portland, Maine

Medical Insurance & Reimbursement Account Call Center Rep September 2023 - January 2024

Entrusted to provide efficient and empathetic customer service to hundreds of clients seeking information or assistance related to medical insurance coverage and reimbursement processes

Handled over 40 calls dealing with medical insurance policies, claim procedures, and reimbursement account management

Engaged daily with clients via phone calls and other communication channels, addressing inquiries, resolving issues, and ensuring a positive customer experience

Communicated found knowledge of healthcare reimbursement practices with hundreds of clients using strong attention to detail and etiquette

Harris County Republican Party Intern October 2014 - June 2016

Updated over 20 people a day with political party candidates

Informed dozens of potential voters of available candidates ready to represent constituent's interest

Created strategies alongside 3 different organizations for community outreach purposes

TECHNICAL SKILLS

Microsoft Office; Deep understanding of computers and technology; Troubleshooting and problem-solving computer systems; familiar with command prompt and coding knowledge, Proficient in Windows 10/11 and Mac OS; Native Spanish Speaker; Proficient in Video and Audio Editing; Communication

VOLUNTEER EXPERIENCE

PG Pride Association - Remote

Member October 2023 - Present

Discuss various topics and socialize with other 20 community members regarding LGBTQ issues

Easter Seals Greater - Houston

Best Buddies Volunteer June 2014 - August 2018

Volunteered with Easter Seals Greater Houston as a Best Buddies program participant. Developed meaningful relationships with individuals with disabilities through various activities and events, fostering inclusivity and companionship