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It Specialist Customer Service

Location:
Fresno, CA
Salary:
75,000
Posted:
February 09, 2024

Contact this candidate

Resume:

Matthew J. Larios

Email: ad3imr@r.postjobfree.com

Phone: 706-***-****

Objective: IT Technician

Summary of Qualifications:

Savvy, detail-oriented, determined technician, with an excitement to learn. Ability to adapt and keep a cool head under pressure, all while maintaining the willingness to make the critical decisions. Highly experienced in performing core functions of network administration, including first level network software and hardware corrective actions. Well versed in network security, system scans and system backups. Over 13 years of leadership and training experience serving in the U.S. Navy. Personal communications skills honed over naval career, working as a dialysis technician, and IT Specialist position.

●Leadership ●Training and Mentoring

●Troubleshooting ●Critical Decision Making

●Customer Service

Work Experience

IT Specialist

Fresno Madera Farm Credit, Fresno, CA

June 2022 – Present

Setup, maintain, troubleshoot physical and network components in order to ensure a seamless IT experience for both employee and customer. Works frequently with inventory management and vendor on boarding. Experience in third party IT assistance for installations and network issues.

Dialysis Technician, Community Regional Medical Center, Fresno, CA

October 2020 – May 2022

Setup dialysis machines, perform system diagnostics, and maintain comfortable environment for dialysis patients during appointments for well being satisfaction.

Aviation Boatswains Mate, USS Dwight D. Eisenhower, Norfolk, VA,

U.S. Navy, March 2019 – September 2020

Served as Departmental Lead for 10-person team. Duties Included:

● Supervised, trained and ensured the safety and welfare of an efficient 10-person team.

● Recorded, repaired, and maintained record on 100 weekly discrepancies throughout the work place. Ensuring our department’s readiness for the upcoming board of inspection and survey visit.

● Mentored 10 personnel in professional advancement, personal development, and physical fitness standards.

IT Lead, Naval Operation Support Center, Washington, DC, U.S. Navy,

January 2018 – February 2019

Served as IT Department Lead for 3-person team. Duties Included:

● Provided technical support and maintained records for over 250 Navy/Marine Corps Intranet physical assets.

● Supervised 2018 update to windows 10 on all computers owned by the naval operation center.

● Held weekly share point training for active duty and reserve personnel.

● Created, maintained, and modified user accounts for 2,500 reserve personnel.

Analyst, Defense Cyber Crime Center, Linthicum, MD, U.S. Navy

January 2017 – December 2017

Served as analyst on two-person team. Duties Included:

● Recorded and escalated trouble tickets submitted by ethical hackers in order to support network security functionality on U.S. Navy websites.

Chief of the Watch, Naval Communication Station, Naples, Italy U.S. Navy,

April 2014 – December 2016

Served chief of the watch for 6-person team. Duties included:

● Supervised watch team in maintaining more than 30 vital communication lines, providing seamless communications throughout the station’s area of responsibility.

● Received, recorded, and safeguarded hundreds of cryptologic keying material. Resulting in a superb showing in the annual electronic key management system inspection.

● Trained 10 members in all required facets of our station’s radio communication responsibilities, including hardware and cryptologic troubleshooting. Cultivating in all 10 personnel qualifying as chief of the watch.

Communication Watch Officer, Commander Logistics Group Western Pacific, Singapore, U.S. Navy, February 2012 – March 2014

Served as communication watch officer to 7-person work center. Duties Included:

● installed and configured tactical fastlane devices on allied nation naval vessels in support of joint communication exercises.

● Conducted training and practical tests based on the electronic key management system,

Based on handling and common practices.

Communication Watch Officer, USS Antietam, San Diego, CA

U.S. Navy, December 2007 – January 2012

Served as communication watch officer to 12-person team. Duties Included:

● Lead radio communication hardware maintenance.

● Managed the resolution of the line 25 error in the organizational maintenance management system when users were unable to access database.

Education and Training

● Defense Satellite Communication Systems Operator, Fort Gordon, GA 2016

● Transmission System Technician, Naval Station San Diego, CA 2011

● Information Systems Technician, Naval Station San Diego, CA 2012

● Journeyman Communication Course Automated Digital Networking System, Naval Station San Diego, CA 2010

● Navy Information Application Product Suite System Administration, Naval Station San Diego, CA 2010

● Information Systems Technician Class “A”, Corry Station, Pensacola, FL 2007

● High School Diploma, Roosevelt High School, Fresno, CA 2007



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