Administrative Assistant Customer Service
Resume:
SHARON SMITH
***** ***** ***** **** ***** Gulfport, MS 39503 228-***-****
**********@******.***
PROFESSIONAL PROFILE
Dedicated, independent, and customer service oriented professional with healthcare industry experience. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures privacy and confidentiality. Consistently model and inspire high levels of integrity.
o Makes decisions based on facts and experience.
o Demonstrates ability to work in a detail-oriented manner.
o Well-organized, manages time and priorities in multi-task environments.
o Team player who performs at high levels of productivity in fast-paced environments.
o Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint Typing Speed: 35 WPM.
KEY QUALIFICATIONS
Basic Coding Skills for ICD / CPT Third Party Medicare Medicaid HMO PPO CMS1500 Claim Form Billing Cycle Claims Appeal Process Medical Administrative Assistant Medical Terminology Patient Processing
Patient Registration Medical Laws & Ethics Medical Records Management Release of Information
HIPAA Compliance Medical Transcription Office Accounting Anatomy & Physiology ICD-9 ICD-10
EDUCATION
Ultimate Medical Academy Associate of Science Degree in Health Sciences – Medical Administrative Assistant, 2019
RELEVANT PROFESSIONAL EXPERIENCE
Crossroads Recovery Center – Gulfport, MS 06/2019 – 07/2019
Lab Technician
o Labeled and prepared blood / tissue samples to be shipped out to designated laboratories.
o Designed and executed laboratory testing according to standard procedures.
o Maintained communicated between laboratory and off campus sites.
Home Instead Senior Care – Ocean Springs, MS 01/1994 – 06/1994
Home Health Aide
o Maintained a safe, secure and healthy environment.
o Assisted with activities of daily living - personal hygiene, mobility and feeding.
o Handled light housekeeping duties, prepared meals, and ran errands.
o Completed daily logs documenting patient condition and activities and any changes to patient care plan.
ADDITIONAL PROFESSIONAL EXPERIENCE
Independent Contractor – Gulfport, MS 05/2010 – Present
Babysitter
o Assist with daily hygiene and feeding of infants.
o Maintain a safe, secure and healthy environment.
o Prepare meals and snacks and maintain a clean area for the children at care.
Reebok Footwear and Apparel – Gulfport, MS 01/2010 – 04/2010
Cashier / Customer Service Representative
o Assisted with customer purchase checkouts and maintained a clean workstation.
o Issued receipts, refunds, credits, and change due to customers.
o Received payment by cash, check, credit cards, and automatic debits, maintaining all cash and receipts.
Beau Rivage Casino – Biloxi, MS 08/2003 – 09/2007
Lead Cashier / Customer Service Representative
o Acted as direct point of contact for customers.
o Travelled to various locations to collect paperwork.
o Gathered change for cashier on duty and balanced paperwork at the end of day.
VOLUNTEER EXPERIENCE
Gulf Coast Veterans Health Care System – Biloxi, MS 01/1999 – 12/1993
Volunteer (Administrative Services)
o Assisted with filing check stubs under the supervision of the department manager.
o Demonstrated appropriate behavior at all times; observed and promoted all rules and regulations.
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