Patient Care Technician
Resume:
Henrietta L. Cason
ad3im0@r.postjobfree.com
Savannah, GA 31313
Objective: To provide care for those in need of assistance in their homes or a facility with compassion.
Education: Infinite Health Care Academy Midway, GA November 2021-December 2021
Savannah Technical College Savannah, GA
Jan 2013-May 8, 2014 Associates Degree
Early Childhood Education
Gulf Coast Community College Panama City, FL
Sept 02-Mar 03
Military Training Lackland Air Force Base, TX
Jan 99- Feb 99
Information Manager Kessler Air Force Base, MS
Feb 99- May 99
Brewton-Parker College Vidalia, GA
Sept 92-Jun 93
St. Vincent’s Academy Savannah, GA
Graduated May 1992
April 2022 – Memorial Medical Center Savannah, GA
Patient Care Technician-3West
- Turning or moving patients
- Gathering medical supplies
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc.
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls
- Documenting information
- Cleaning rooms and bed linens
September 2021- Present Synergy HomeHealth Hilton Head, SC Patient Care Technician
- Turning or moving patients
- Gathering medical supplies
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc.
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls
- Documenting information
- Cleaning rooms and bed linens
November 2017 – July 2021 Walmart Store 605
Customer Service Manager
Savannah, Ga
- Reviewing reports to establish baseline customer satisfaction levels.
- Contacting customers who have complained and work with them to resolve their issues
- Promoting a positive work environment for employees and leading by example
- Managing staffing levels for the customer service counter and other key areas
- Ensuring associates are adequately trained and up to date on current procedures
- Overseeing cashiers, filling and switching up cash registers, scheduling cashiers’ breaks, assigning associates to a cashier role when the store is too busy
- Various other front-end operations
Team Lead Manager
- Holding the sales team together
- Providing them with essential and effective training, and motivating them to reach sales goals
- Overseeing and managing a team of workers at Walmart
- Spearheading and monitoring their training
May 2019 – September 2020 Optim Healthcare
Patient Care Technician Hinesville, GA
- Check-In Duties
- Greeting patients.
- New patient information filled out and copied.
- Insurance cards copied.
- Charts prepared correctly and put into bins for medical assistants.
- Collecting co-pays.
- Checking referral numbers.
- Processing payments via credit card machine when necessary.
- Working late one night per week.
- Accepting X-rays and medical records for prospective new patients.
- Making appointments when necessary.
- Entering insurance and demographics when necessary.
- Miscellaneous other duties as necessary.
- Maintains strictest confidentiality.
- Check-Out Duties
- Greeting patients.
- Scheduling follow-up appointments.
- Preparing school/work excuses when necessary.
- Collecting co-pays and balances due on accounts.
- Entering insurance and demographics.
- Preparing ticket tracking report and verifying that all (patient) tickets are accounted for.
- Processing credit card transactions when necessary.
- Balancing cash drawer.
- Copying tickets/miscellaneous paperwork for patients.
- Closing out each doctor/PA at the end of clinic.
- Working late one night per week.
- Perform all other duties as assigned.
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February 2017- May 2019 Costrini Sleep Services
Patient Care Technician Savannah, Ga
- The Sleep Study Scheduler verifies patient insurance and when necessary, deductible, co-payment, and allowable charge for all patients with an order for a sleep study, including in-lab and home sleep studies.
- For those patients whose insurance requires a pre-authorization, the Sleep Study Scheduler will obtain the pre-authorization.
- When a pre-authorization is denied by the insurance company, the Sleep Study Scheduler may be requested to set-up and coordinate a “peer-to-peer” call with the insurance company.
- The Sleep Study Scheduler schedules patients for in lab nighttime and daytime sleep studies. The patient shall be provided with written sleep study instructions, as well as verbal instructions.
- The Sleep Study Scheduler determines the amount of deductible and co-payment required at the time of the sleep study and discusses this with the patient in advance.
- The Sleep Study Scheduler communicates with patients to provide sleep study appointment reminder and confirmation of the appointment.
- The Sleep Study Scheduler prepares the paperwork and forms necessary for each patient’s sleep study so that it is ready for the technologist at the time of the study.
- The Sleep Study Scheduler manages the schedule daily for scheduling, cancelations, and other changes.
- The Sleep Study Schedule will perform or assist with any other duties as assigned by the Vice President or President/Medical Director.
Patient Care Coordinator
- Greet patients and visitors
- Check-in and Check-out patients following established procedures
- Schedule and reschedule patient appointments (sleep studies, consultations, and the CPAP clinic).
- Gather all necessary demographic and insurance information for all new patients and verify information on patients returning for services
- Answer all incoming calls
- Work closely and establish good relationships with patients, referring providers and SHC providers and staff
- Secure appropriate insurance referral authorization for patients when required by the insurance carrier
- Ensure that all SHC referrals are entered into order entry system the same day as they are received by fax, email, or phone.
- Prepare and submit billing information daily for the clinic
- Complete sleep study reports and maintain sleep study activity databases (if applicable to position).
- Complete chart preparation for both clinical and laboratory services appointments.
- Attend monthly trainings as necessary and mandatory meetings throughout the year. Perform additional duties or projects identified by PCC Supervisor or Manager. April 2015-September 2017 Landmark Hospital
Patient Care Technician Savannah, GA
- Train all new unit secretaries for the Hospital
- Provide unit secretaries with instructional introduction to reading telemetry for the hospital
- Assist Manager and Director with coordinating new patients and outgoing patient to new facilities for future rehabilitation.
- Correspond with outside facility physicians for appointment for procedures
- Answer telephones and direct call to proper team members
- Place call to the Physicians for the RNs
- Read and enter physicians order into computer base
- Read Telemetry Monitors and alert RNs for any irregular changes
- Maintain hard copies of orders for the physicians
- Meet and greet visitors as they are entering and exiting the unit
- Check all charts for new orders
- Place calls to consulting physicians asking for their services on request October 2008-December 2016 St. Joseph’s/Candler
Patient Care Technician Savannah, GA
- Answer telephones and direct call to proper team members
- Place call to the Physicians for the RNs
- Read and enter physicians order into computer base
- Read Telemetry Monitors and alert RNs for any irregular changes
- Maintain hard copies of orders for the physicians
- Meet and greet visitors as they are entering and exiting the unit
- Check all charts for new orders
- Place calls to consulting physicians asking for their services on request
- Train all new unit secretaries
August 2004- July 2008 Bay Medical Center
Department Secretary (Professional Nursing Practice) Panama City, FL
- Assist the department head and other management in compiling data, preparing, and organizing information
- Greet department visitors, screen and forward phone calls for the Director and other staff
- Review and coordinate employee time and attendance records and ensure timely an accurate submission
- Interact with staff and payroll to resolve issues
- Maintained file system to include department and medical policies and procedures manuals
- Ordered and maintained supplies for department within budged guidelines, to meet the needs of the department
- Responded and tracked Patient Complaint Hotline
- Operate and maintained a variety of office equipment
- Worked independently and within a team on special nonrecurring and ongoing projects
- Provided backup support for office manager and executive secretaries Clerical Support (Emergency Room)
- Received call, input labs specimen orders into the hospital database, and placed results on charts for physicians
- Provided clerical support to the Manager of the Emergency Room Admission Registrar (Emergency Room)
- Register patients into the hospital database to be seen by the Emergency Room Physicians
- Flagged patients’ accountants for services received while in the Emergency Room
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July 2004- September 2008 Select Specialty Hospital Patient Care Technician Panama City, FL
- Consult with nurses and physicians for admitting patients into the hospital for further care
- Assist patients and family with their needs
- Assist in reading telemetry monitors
- Receive lab orders and enter them into the hospital database and maintained lab results for permanent record keeping
September 2001-August 2004 United States Air Force Functional Area Record Manager Tyndall Air Force Base, FL
- As Functional Area Record Manager (FARM) for 702 Computer Systems Squadron, train, guide and assist all record custodians in setting up file plans for all offices of record. Ensure that all offices of record are in compliant with current Air Force, Head Quarter First Air Force, and Air Combat Command Directives
- Leave Monitor fort the Unit
- Work Group Manager (Perform basic configuration management and initial system diagnostics and assist 702/CSS NORAD System personnel in resolving hardware and software issues
- Review and interpret Information Management Directives
- Augment the Continental NORAD Region Battle Staff during exercises and contingencies
- Helpdesk Technician
- Entered work orders into Track-It software application, coordinated and followed up with the Work Group Managers and Functional systems Administrators on all outstanding/overdue work orders
- Created and maintained email accounts for all newly assigned personnel within the 702 CSS
- Managed and oversee all Computer Operations Branch purchase requests ensure all purchase request are maintained in the Track-It software application, coordinated and follow-up with the unit’s Resource Advisor on all outstanding purchases
- Responsible for the receipt, suspense, and redistribution of all incoming communications: ensure outgoing communications comply with proper style and format in accordance with the Air Force and Higher Headquarters Directives and Guidelines
- Review and interpret Information Management Directives for providing quality control of all AWES software release documents and technical manuals
- Ensured security procedures for handling and shipping of classified software releases
- Oversaw activities for wartime/natural disaster system protection and recovery, e.g., off-site storage of AEWS release software and documentation
- Additional duties: Government Purchase Card, reproduction, and distribution of classified correspondences in support of wartime/contingency operations May 2000-September 2001 National Guard Bureau
Information Management Specialist National Guard Bureau, VA
- Provided IM support for an office of 76 Army and Air Force personnel
- Received visitors and telephone calls, ensuring both were handled professionally, courteously, and referred to appropriate personnel as necessary
- Scheduled appointments, coordinated, and planned for times, participants, travel and meeting locations
- Ensured information was easily accessible and records were orderly
- Worked with Automated Financial Computer Operated System (AFCOS) to prepare for airmen and soldiers in both office and the field
- Reviewed and Processed orders and travel vouchers
- Fluent with Air Force and Army Instructions (Tongue and Quill, AR 25-50) for memorandums and letters
- Reviewed Official Correspondences for both services
- Trained in Facility Management Software
Awards/Certificates/Training
Early Childhood Program Administration December 2012 Child Developmental Specialist May 2013
Associates of Applied Science May 2014
Early Childhood Education
Diploma Early Childhood Education May 2014
References
Kissiah Moore 404-***-****
Infinite Health Care Academy, Instructor
LaShauna Bryant 843-***-****
Supervisor, Synergy
LaTasha Shuman 912-***-****
Manager, Walmart
Yameka Wright 843-***-****
Supervisor, Optim
Darlene Colley 912-***-****
(Retired MSgt, USAF)
Carol Scott 912-***-****
Front Desk Coordinator, Costrini Sleep Services
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